We are looking to recruit a Telecoms Engineer (AVAYA/ NORTEL/ALLWORX/MITEL) to join our growing team. As a Telecoms Engineer (AVAYA/ NORTEL/ALLWORX/MITEL) working within the Voice Network Services function you will be responsible for processing, delivering and supporting key telecoms services and solutions for a leading IT solutions company.
As a key member of the team, the Telecoms Engineer (AVAYA/ NORTEL/ALLWORX/MITEL) will liaise with suppliers and customers alike, providing an efficient, accurate and professional service adhering to internal SLAs and ensuring a good customer experience is maintained.
The Telecoms Engineer (AVAYA/ NORTEL/ALLWORX/MITEL) will work closely and effectively using your excellent communication skills, to build productive relationships with suppliers and key internal contacts are key aspects of this role.
What the Telecoms Engineer (AVAYA/ NORTEL/ALLWORX/MITEL) will be doing:
Assisting the VNS Manager in the delivery and management of new and existing VNS (Voice Network Service) orders, coordinating enquiries from 3rd party suppliers, ISPs, Carriers, Project Managers etc, providing clarification and support, updating the documentation to all involved throughout the lifecycle of the delivery.
Assisting all provisioning documentation and systems are updated in a timely manner ensuring accuracy is maintained
Utilise existing mechanisms to provide VNS quotations within agreed internal SLA timescales
Experience will include:
Proven experience working in a voice network service position
PC skills, to include MS Office (Word & Excel), PowerPoint and Outlook
Experience of working in an administrative and/or customer service environment within a voice network service environment
Ideally have experience within the telecoms industry
Able to work well under pressure and prioritise workload accordingly and efficiently
Professional and confident manner
Cheerful disposition, with a good sense of humour and great interpersonal skills with the ability to build relationships easily with both internal and external clients
Flexible, approachable and willing to pitch in with all tasks and step away from routine when the pressure is on
Excellent written and verbal communication skills
Excellent attention to detail, with the ability to produce quality documentation
Good team player and willing to support the team