DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s extensive partner alliance and independent status allows us to build strong vendor relationships.
Darwin was all about evolution; DXC and the Hub model is all about adapting and evolving to meet the needs of the business and client.s. Representing the evolution and lifecycle of the Digital model, the Darwin Digital Hub offers Agile Support and Delivery to multiple le Restricted Clients.
iAction provides incident management and rapid response activities to major incidents for a multitude of secure clients within the Hub.
Responsibilities and Duties
iAction engineers will;
Manage and resolve service impacting incidents
Identify and implement automation, working closely with members of iSolve
Be cross skilled (or be working towards this as part of development) on different capabilities/technologies
Own incident completion end to end without having to hand off to other teams (unless outside of the hub or Workplace scope)
Pursue continuous improvement through collaboration with iSolve team to document correct procedures and configuration recommendations
iAction engineers are required to cover shifts between the hours of 7am and 7pm in line with management and client expectation based at either the Newcastle or Erskine Regional Delivery Centers (RDCs).
iAction engineers report into a local Team Lead for their day to day activities and then ultimately into the iAction Workplace Manager, as outlined in the Hub Organization charts which can be found on Workplace: Darwin Digital Delivery Hub page.
Qualifications and Skills
A successful iAction Workplace engineer should have the following skills:
Experience in Cloud technologies
Experience in Microsoft Office suite – especially Outlook.
Experience of Software Delivery, Mobility, Citrix, SharePoint, Exchange Server, Office 365, Printing, Desktop.
Working knowledge of digital delivery processes and methodologies
Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements to both the process and the systems.
You must be a UK national (dual nationalities are acceptable)
Applicants must be ambitious and talented with a strong passion for a career in IT, looking to move into or already working in a 2nd line role
Confident in delivering technical representation and collaborating on Priority 1 issues, including conference calls and handling technical resolution
Excellent communication skills (written and verbal)
Excellent problem-solving skills