Continental is one of the leading international automotive suppliers of diagnostic and garage equipment.
ABOUT THE PROGRAMME
The role of a customer service practitioner is to deliver high quality technical products and services to our customers and organisation.
Your core responsibility will be to provide a high-quality service to customers which will be delivered from our workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
A mixture of on the job and virtual classroom training will provide you with the tools, support and guidance to help you work towards achieving your apprenticeship qualifications.
Upon completion of the Apprenticeship you will have achieved the Level 2 Customer Service Practitioner Apprenticeship and will acquire all the skills and knowledge and demonstrate full occupational competence.
About the Role
Whilst completing your Apprenticeship you will be mainly responsible for supporting the Helpdesk Technical Support.
You will provide troubleshooting support for hardware and software issues across the Continental range of garage equipment to ensure customer satisfaction
Job training will Include
Supporting all UK customers with technical and product advice in relation to the full range of garage equipment.
Provide quality of service & first-time fix, feedback any requirements to improve products or services.
Produce documentation to support customer and engineers with procedures, manuals and best practice information.
Build solid customer relationships to support increased customer satisfaction.
Help customers troubleshoot issues they encounter while using the product and provide actionable information to resolve the problem.
Assume remote control over customers computers when necessary to resolve problems.
Escalate difficult cases to quality or product management
Full Training on Product and Services will be provided. The Apprenticeship will take 12 – 15 months to complete.
Qualifications & Personal Attributes
Educated to GCSE level to include Maths and English
6-12 months experience within a customer service environment would be advantageous.
A self-starter who is keen to learn
Good communication skills with the ability to be patient and tactful.
The ability to work as part of a team within a professional environment.
The ability to learn or have an interest in technical products and services
Good knowledge of IT packages to include Word & Excel.
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.209.7425. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
This Business Area Vehicle Networking and Information develops modules and end-to-end systems for connected mobility along the strategic elements “Network. Inform. Integrate.”, i.e. hardware, software and services. By providing solutions for networking, human-machine interaction, system integration and high-performance computing for cars, commercial vehicles and fleets, Vehicle Networking and Information ensures functioning networks and a smooth flow of information for connected mobility.
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Continentals Spezialisten aus unterschiedlichen Disziplinen treiben den Trend des Automatisierten Fahrens mit aller Innovationskraft voran.
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