We’re driving the next generation of financial tech. And we are here to empower our customers. We believe there is more to payments than processing. By co-creating better payment strategies with our customers, our platform helps build deeper customer relationships, reduce friction, replace manual processes and uncover hidden margin through a deeper understanding of payment data and advanced payment technologies.
We partner with businesses to securely process payments via web and mobile. Our technology is designed to deliver greater business transparency and intelligence, saving time, cost and reducing friction.
We’re scaling as a business and have plans to double our overall headcount in the next 12 months, with a particular focus on growing the operations team to support us in achieving our ambitions.
At Acquired.com, our operations team are focused on servicing our customers & partners by providing technical and non-technical payment support to ensure we deliver maximum value to our customers. As a Developer Support Engineer within the operations team, you will play a critical role by helping customers integrate the Acquired.com product suite achieving optimal integration efficiencies, provide technical support to our customers development teams, and collaborate with other areas of the business including the Product function.
Working within a fast-paced environment, you will also be required to gain a deep understanding of the payments eco-system as well as our core product offerings so that you can best support our customers and help drive adoption of our product suite.
Leading technical requirements calls ensuring our customers, key strategic partners and their development teams implement best practices to deliver an optimal integration into Acquired.com
Project manage integrations through to go-live.
Becoming a Subject Matter Expert for our payment and banking products.
Providing great customer and developer support always striving to deliver world class customer experiences.
Strong customer advocate ensuring customer and developer feedback is collected, tracked and analysed with the relevant stakeholders with the objective of improving customer experiences.
We’ll need you to have
Experience working in and supporting a SaaS product or service.
Experience working with and supporting APIs (preferably in a SaaS environment but not required) and a knowledge of common web technologies and frameworks.
Excellent written and verbal English communication skills.
Passion for solving complex customer problems and ability to meet deadlines.
Ability to work independently as well as part of a team.