Job Title: Field Service Engineer
Function: Field Service
Reporting to: Area Service Manager
Location: Anglia – Bedford Area. Some Overseas travel may be required.
Job Purpose: To ensure maximum availability of gas engines and related plant through maintenance, trouble-shooting and fault rectification.
Deliver an efficient and cost effective service to customers, to ensure that:
maximum availability of gas engines and related balance of plant is achieved through fast response trouble shooting and fault rectification.
scheduled maintenance is carried out to the required standard in order to avoid unnecessary replacement of parts and engine unavailability.
out of hours callouts are responded to in a timely manner.
oil samples are taken, labelled and despatched to the laboratory in accordance with agreed standards and procedures.
parts are selected, ordered and used correctly , with any parts that prove unnecessary being returned to store in order to keep wastage to an absolute minimum.
van stock in maintained in good condition, accurately booking parts out as they are used and reporting actual shortfalls (as compared to S21 stock level) to the Area Manager.Document all site visits and complete service reports in accordance with agreed quality standards and timescales
Protect and develop the industry standing of Clarke Energy by:
building and maintaining positive relationships with customers, based on consistently professional dealings and attitude.
maintaining a high level of site house- keeping and presentation.
ensuring that company supplied equipment is well maintained and kept at a high standard of cleanliness.
maintaining tools in a good and safe working order and calibrated as required.
Support the Area Manager by supervising and training Apprentices and new employees as required.
Technical/Professional Knowledge and Skills
High level of engineering skill and knowledge.
Understanding of Clarke Energy products and markets.
Gas safe registered
Basic coaching skills
This requires the job holder to demonstrate that they are:
consistently trustworthy and professional.
reliable and dependable.
responsive to customers needs
supportive and able to work well with colleagues.
effective in managing their time and workload.
prepared to work under own initiative and do what is required to get job done.
committed to quality and improvement.
willing to take responsibility for work and actions.
keen to seek out and act on ideas for self- improvement.
In addition it is particularly important to the success of this role that the job holder can demonstrate the following:
Very adaptable and flexible – does what has to be done, at times and locations required.
Strong relationship building skills.
Ability to supervise and motivate others.
Effective communication skills
Commercial awareness – acts to minimise costs to Clarke Energy and customers.
Effectiveness under pressure
High level of engineering skill with a minimum of 5 years service engineering experience.
Electrical and mechanical engineering knowledge.
Willing to travel extensively and work alone.
Willing to work long and unsociable hours, and work away from home when required.
NVQ or City & Guilds qualification.
Gas safe registered.
Reasonable level of IT skills.
Apprentice served engineer
Gas engine knowledge and experience.