Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
The Service Engineer will provide a support and maintenance service for IT systems at premises of our customers based across Derry, Tyrone and Antrim.
To act as the Company’s ‘ambassador’ when attending customer site/s for support and maintenance activities
To liaise with the local customer representative/s in order to diagnose faults and ensure a rapid, accurate and long-term ‘fix’ to problem
To complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work
To ensure replacement parts are utilised only where the diagnosis proves it is essential to do so
To ensure local customer representative/s is updated on call progress, fix or future action and likely timescales
To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault
To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning
To ensure all chargeable fault calls are identified and reported
To escalate any potential opportunities for future sales, up through line management chain
To update call management system, in real time, on activity and progress
To ensure all IT spares are returned in a timely manner and in accordance with logistics procedures
To submit activity reports (e.g. overtime, expenses, fuel returns) in a timely manner and in accordance with Company procedures
To prepare ad hoc briefings / reports on work completed to enable future engineers to under take work on recurring calls
To proactively read technical documentation to ensure technical skills are up-to-date and effective
To liaise with internal departments in a positive and professional manner (e.g. Customer Care Centre, Logistics, Contracts Administration, Finance, etc.)
To provide proactive feedback on territory performance through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information
To ensure high levels of personal productivity and utilisation. To escalate where no work is available promptly
To complete ad hoc duties and tasks allocated through line management chain from time to time
Full clean driving license essential
Ideally 1 -2 years’ Field Service experience or in deskside support in an IT company.
Positive attitude and outgoing personality.
Excellent communication and interpersonal skills.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Areas of InterestField Service Technicians
Experience LevelMid-Senior Level Associate
CountryUnited KingdomGreat Britain
Remote - Work from HomeNo