- Microsoft Windows Server
The Network & Security team designs, implements and maintains all aspects of network infrastructure including but not limited to; WANs, LANs, wireless networks, DNS/DHCP Services, Global and Local Load Balancing technology components such as NetScaler and F5 and modern SD-WAN/SD-LAN platforms. The Team also works with and manages the relationship with the firm’s chosen managed security service (MSS) partner whose responsibilities include delivering a service to protect against advanced threats, and managing elements of the firm’s security infrastructure.
Working in a “DevOps like” operating model, the Network Engineer is recognised as the subject matter expert supporting the wider teams across infrastructure and core platforms; ensuring the firm’s new and existing network technologies run efficiently and effectively on a day to day basis whilst at the same time evolving the service delivered by the team’s function to adapt to an ever changing environment.
Network Engineers are the subject matter experts within their domains, providing expertise in developing new solutions and maintain existing services.
Key responsibilities and deliverables
Day to day Network service operational support, which includes problem and an incident ticket investigation and resolution.
Analyse Network service and component availability, reliability, maintainability and serviceability. Ensure that services and components meet and continue to meet all of their agreed performance targets and service levels.
Implement arrangements for disaster recovery and documents recovery procedures.
Provide support during Major Incident and Disaster Recovery events.
Develop implementation plans for dealing with more complex requests for change, evaluate risks to integrity of infrastructure inherent in proposed implementations, seek authority for those activities, review the effectiveness of change implementation, suggest improvement to organisational procedures governing change management.
Participate to Projects and deliver the service as per design.
Provide expert opinion and Network support for other IT functions.
Be recognised subject matter expert in LAN/WAN/WiFi technologies and products.
Communicate with LAN/WAN/WiFi Vendors, open and follow up with tickets and raised problems
Provide reports and proposals for improvement
Receive and handle requests for support following agreed procedures.
Regularly review an infrastructure to ensure best practices are being followed and where necessary to escalate problems/issues (process or compliance)
Review system software updates and identifies those that merit action. Tailors system software to maximise hardware functionality. Installs and tests new versions of system software
Undertake installations and decommission of items of hardware and/or software. Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated
Expert experience in Network (LAN/WAN/WiFi)
At least 2 years’ experience working as a Network Analyst/engineer in corporate environment.
Solid working knowledge of – CISCO LAN and WiFi, CISCO DNS, CISCO ISE , MPLS, SD-WAN/SD-LAN, Juniper.
Expert knowledge of layer 2 and layer 3 network protocols and QOS
Knowledge of software defined networking – including VMware NSX-V/NSX-T
Knowledge of TCP/IP and associated protocols
Knowledge of layer 2 and layer 3 network protocols, specifically routing protocols
Knowledge of telecommunications systems and protocols including unified communications technologies, specifically Cisco
Professional Service experience
Prior, multicultural and/or global organisation experience
Experience of operating in a DevOps environment
Desirable Technical Skills
Knowledge of network load balancers (F5 and Netscaler), and WAN optimization (Riverbed)
Good knowledge around information security best practices
Working knowledge of SCCM and SCOM
Experience of conducting penetrations tests/vulnerability scans
Experience of administrating WAN Routers and Cisco Call Manager
Knowledge and experience of current Windows server operating environments
Knowledge of video conference systems and unified communications systems
ITIL Service Management Foundation certification (or equivalent)
CCNA/ CCNP / CCNA Wireless
Juniper - JNCSP, any JNCP security track certification
Able to work independently
Demonstrates an empathetic approach when dealing with others
Ability to communicate effectively with all team members.
Good oral and written communication skills with the ability to listen, clarify and share information easily.
A diplomatic and adaptable team working style and works collaboratively with colleagues
Flexibility in approach and an ability to manage through change
Resilient and able to remain calm and positive under pressure and when dealing with ambiguity
Is delivery focussed and drives forward quality of service
Decisive and mature in judgement
A commitment to the highest level of integrity
Able to resolve complex problems taking a proactive approach to analyse the issues and generate solutions
Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Please note that, in line with the requirements of the UK Border Agency, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EEA candidate can fill the position.
Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.