Job Title Engineer – Voice Recording SME
Corporate Title: Assistant Vice President
The Global Voice Service Operations Specialist team is a 24x7 operations team supporting multiple Avaya Internet Protocol Telephony (IPT) and NICE (NTR) Voice Recording applications/infrastructure based on the Follow the Sun support model. As a Subject Matter Expert Engineer you will have responsibility to troubleshoot level 3 issues, interact with Vendors and Carriers, and contribute to Business As Usual operations.
What we’ll offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your key responsibilities
Act as technical escalation for Global Voice Recording service and manage and troubleshoot high complexity technical issues
Implementation of technical solutions and configuring application in different environments in reaction to Business problems
Work with diverse stakeholders to identify requirements and design, document and implement the solutions to a published standard
Provide the ability to be involved in developing the global NTR Voice Recording platforms and integration with a wide range of Voice applications e.g. Avaya IPT, IPC Unigy and core infrastructure
Train and mentor peers and more junior team members
Your skills and experience
Significant experience in Information Technology (IT) large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
Some experience in NTR or other IPT platforms including complex deployments, upgrades and troubleshooting of issues
Ideally an understanding of Enterprise Voice and Unified Communications solutions and Architecture components e.g. Avaya Aura, Session Initiation Protocol technologies, Skype for Business, IT Network Design
Experience of working with standard production control processes: Incident Management, Change Management, Problem Management, Event Management
Ability to work in a rotating shift, permanent evening, and/or early morning shift; also willingness to be part of part of weekend on call Rota
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.