Contrast Security named to Inc.'s “Best Workplaces of 2020”
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.
About the Position
We are looking for a Technical Support Engineer who is interested in joining our award-winning world-class Customer Success team. This is a critical position for the company. As a rapidly growing technology company, ensuring customer satisfaction is absolutely essential. This position requires deep technical and security expertise combined with the ability to fully understand what the user is trying to accomplish. The person in this role will build strong long-term relationships with a customer base consisting of very qualified and intelligent software development engineers and security professionals. In order to earn their respect, this person must not only be equally qualified and intelligent, they must demonstrate a total commitment to their success.
We would like to hire someone near our office in Belfast, we will consider a flexible hybrid work situation (remote/in-office). There will be occasional travel required once reopened including off-site events.
Provide advanced technical support for customers who are using Contrast Security’s application security products
Act as a trusted security advisor for customers who are developing some of the most advanced software applications in existence
Help develop the scalable processes and systems to continue providing a world class follow the sun global support service
Develop close, long term customer relationships
Work with product and development teams to ensure the focus is on customer success
Provide technical assistance to other groups and partners when they need help
Draft knowledge base and other technical bulletins for customers
Detailed knowledge of programming languages such as Java and .NET
Deep understanding of build environments for Java and .NET
Knowledge of the SDLC, continuous build systems and other software engineering methodologies/systems
Knowledge of LDAP, AD and other system admin functionality
Knowledge of application security and application security vulnerabilities
Expertise in using Zendesk or similar ticketing systems
Knowledge of SaaS and on-premise solutions
Strong Collaborator, Solutions Oriented Team Focused
Enthusiastic, Positive Demeanor and Professional Customer Service skills
Strong commitment to reaching your goals consistently
Keen sense of ownership
Must Play to Win
Technical College degree
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
What We Offer
Competitive compensation package (salary + equity)
A fun and dynamic environment where you work with other like minded people on products which make a real difference to the security of our customers
We are changing the world of software security. Do it with us.
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.
- We could support remote work in most states except Colorado.
Although we value the services you provide, at this time we are not accepting resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.