About The Role
Morrison Telecom Services is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, Morrison Telecom Services brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of M Group Services. We deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.
We are currently looking to recruit a Flex Supervisor to be based out of our Kent office.
The Purpose of this position is to ensure a scheduled programme of work is delivered on time, to budget in a safe, quality manner across all products. The Supervisor oversees the day to day operational duties of the field engineers (both supply chain and direct labour) and ensure quality service is being performed. They are also responsible for co-ordination, delegation, supervision & quality control of onsite works, including responsibility for performance.
As Supervisor, your duties & responsibilities will be:
Demonstrate a structured and consistent approach to the Supervision of all Field Operatives across both Flex and Civils whether they are Direct Labour or Sub-Contractor resources.
Responsible for ‘on the day’ delivery of all works within the project bid in a Safe, Quality and On Time manner.
Identify areas for improvement at a supplier level providing feedback to the management team.
Support the delivery of the business units KPI’s, identifying area for improvements.
Stakeholder management within the customer base at operational level.
Provide direction and governance through the supply chain to deliver improvements in line with any agreed streetworks, quality or safety improvement plans.
Manage HA stakeholders and attend relevant streetworks meetings as and when required.
Feedback risk to the management team in line with our KPI’s and strategy.
Sponsor and support new ways of working which would improve delivery and service then support any activities being undertaken to implement change.
Working collaboratively & in line with MTS/OR policies
Embed works mobile and whereabouts adherence with our supply chain.
Ensure supplier resource, commitments are in place as per works volume, business critical items.
Review quality of proposed fibre build designs identifying changes that can be made to improve efficiency and cost of build.
Assess quality of paperwork returned from intrusive surveys. Challenging sub-standard returns and also highlighting alternative solutions that could be explored.
Monitor progress of work throughout the fibre build highlighting risks to wider project team as they develop within the field.
Provide coaching and support to delivery teams working in the field to ensure all works are to the latest quality standards as set out within Openreach build policy.
Perform a final build audit ahead of structures being handed over to the customer highlighting any defects and working with wider project team to arrange remedial works to take place.
Audit the light loss returns of all structures via the new OMNSI test system implemented by Openreach to ensure proper testing processes are being followed in the field.
Skills & Knowledge Requirements
A proven track record of working at a Senior Supervisory level within the Telecoms Industry or other similar utilities would be advantageous.
Ability to provide management to field based teams working remotely
A basic understanding of both financial and commercial activities and dependencies.
Ability to understand and implement agreed plans which support the needs of the business and support operational effectiveness.
The ability to work collaboratively with Stakeholders both within the client arena and the supply chain.
An ability to understand and operate within a process driven environment.
A basic knowledge of fibre surveying is desirable
Experience working on fibre builds at an operative level with N23 accreditation would be a great advantage.
About The Company
Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
25 days annual leave
Access to our staff discount portal
Enrolment into our pension plan
Group life assurance
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a bronze award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.