Are you seeking a Senior IT Networks and Telecoms Engineer role based in the north-west?
We are looking for someone to provide 3rd line technical support for the resolution of customer support issues, including major incidents. The role will be mainly focused Cisco technologies including routing and switching firewalls and Fortinet firewalls.
The successful candidate will have a proven track record of supporting large corporate sized networks and telephony systems.
At present the role is home based but post-Covid will be at either our Liverpool or Oxford office. This role involves travel to all Amey offices, so a driving license is critical.
The successful candidate will also need to be security cleared up to SC level.
What does this role involve?
Act as the third line support for all technical related incidents and ensure they are resolved
Design and implement customer network solutions
Understand customer requirements and articulate solutions to Senior Management and technical teams
Produce technical documentation and standards recommendations
Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpose
Develop junior engineers and improve overall technical capabilities of IT
Demonstrate the Amey Values
Ensure customers are kept up to date with progress on faults.
Ensure that solutions are delivered within agreed timescales.
Provide out of hours support to customers for major issues
What are we looking for?
Ability to act as point of contact for faults.
Translate technical jargon into simple language for customers and senior management
Demonstrate strong analytical capability
Excellent logical problem solver
Shows commitment to and upholds Amey values
CCNA level or demonstrate relevant expertise
Demonstrates a high level of self-motivation
Experience with Cisco LANWAN, Fortinet firewalls technologies, strong knowledge of other vendors
Proven experience in SLA driven 3rd line support role
Knowledge of Routing, Switching and VoIP technologies.
Experience of providing and supporting call centre technologies, UCCX/UCCE preferred.
Strong communication and customer service skills
Experience in delivering projects (network/Cisco preferred)
Experience with ITIL (desirable)
Proven ability to mentor and instruct others
We’re all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.
Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK’s road and rail infrastructure, keep schools safe and clean, manage the UK’s defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on
As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. Whether it’s working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you’ll find what gets you out of bed in the morning at Amey.