The Job Responsibilities
Purpose of Function
Ensure service assistance & operational requirements as directed (geographically, by product line, by task, etc.) for customer satisfaction and achievement of department / company goals & targets.
This role will cover the devices manufactured by Draeger Safety and Medical.
The Service Engineer will assist their line manager with duties and tasks as required to improve regional service performance & effectiveness.
Tasks and Responsibilities
All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
Perform scheduled maintenance visits and corrective repairs, as directed, on safety and medical devices
Perform warranty repairs, as directed, on safety and medical devices
Perform installation and commissioning activities, as directed, on safety and medical devices
Perform technical corrective actions, as directed, on safety and medical devices
Complete required company documentation, such as electronic test procedures, as necessary.
Provide feedback of the quality situation and any issues from field to the Service Management Team via regular meetings within local team.
Work within the processes of Draeger’s quality system & work instructions.
Track installed base accuracy and report variances to Service Support Team.
Provide support to sales for replacement / special sales programs.
Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
Provide support to sales to develop contracts and assist in achievement of business goals.
Maintain company assets such as laptops etc. & tools in accordance with company guidelines.
HNC or equivalent in electronic/electrical engineering or related subject is essential.
Previous relevant experience, typically gained over a period of two years or more, is ideal.
Applicants for the position should have proven experience over a wide range of capital equipment & systems. Ideally with experience of medical or safety related devices and background.
Able to deliver a high level of customer care and develop long standing customer relationships.
Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
Be reliable, honest & trustworthy and act as an ambassador for the company at all times.
Good communication skills.
UK driving licence
Who we are
Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That's what our more than 13,000 employees have been striving for - every day for almost 130 years.
If you have any questions, please contact