Do you want to have the freedom to explore and provide the best solutions for your clients? Do you want to have the opportunity to grow and advance your career within a company that will give you 12 days of personal development time every year?
Perfect Image has nearly 30 years’ experience of designing, delivering, and managing intelligent IT solutions. We’re able to support customers with everything from a simple single-system data analytics migration to a full Modern Workplace solution. Partnering with only the best technology providers, we’re a certified Microsoft Gold Partner, AWS Consulting Partner, Qlik Elite Partner, and Alteryx Premium Partner.
We’re looking for an experienced Service Desk Analyst to join our growing Service Desk team. In this role you’ll have the freedom to explore and provide the best solutions for our clients. You’ll be responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware, and applications. You’ll ensure that incidents are resolved in an efficient and professional manner in line with our service level commitments.
Fundamental to the role is the ability to offer exceptional customer service, through excellent written, verbal, and organisational skills, whilst delivering accurate technical resolutions to issues. You’ll manage your own time and workload to process multiple incidents at the same time, ensuring effective resolution. In turn you’ll expand your technical skills by supporting some challenging and interesting products and technologies. We’ll also offer you the ability to grow and progress within the company, which will open career opportunities to you.
Previous experience in a similar role and exceptional customer focus
Enthusiasm for a career within IT
Microsoft Windows 7/8/10 Desktop skills and experience
Microsoft Office Applications (2010/2013, Office 365) experience
Knowledge of AD, DNS, DHCP administration
A general awareness of networking
The ability to manage and prioritise workloads to meet deadlines and targets.
A logical and thorough approach to resolving incidents and requests.
Some understanding of virtual technology and remote application delivery
A willingness to learn and develop, and to undertake technical training and gain industry recognised certifications.
We’re committed to the ongoing development, well-being and progression of our people and providing them with a great environment to work in. You’ll work within a friendly team environment and you’ll be supported in learning new products and technologies; through extensive training and development opportunities including investment in recognised technical certifications such as MTA and MSCA/MCSE, access to extensive learning materials and individual professional development plans. We’ll also give you 12 days of personal development time every year!
25 days annual leave + bank holidays
An enhanced pension scheme
A modern and comfortable office space
Promotion from within as much as possible
Summer & Christmas staff parties
Opportunities to work from home
Fresh fruit and yoghurts supplied daily when in the office
A casual dress code
An opportunity to work with some of the best people in the industry