Want to work with some of the best Hospitality venues across the UK? We’re on the lookout for a new Field Service Engineer to help us to join our UK Field Service team. This is an excellent opportunity to join an ambitious, high growth business in the hospitality industry and to grow with us as we expand even further. If you are a team player, passionate about customer service, quality and working with some of the UK’s best hospitality venues– this position is for you!
Our dynamic, commercially focused team is committed to providing customers with an extremely high standard of service and product quality. We are proud to work in an environment where personal development is encouraged and dedication and hard work are recognised and rewarded.
To carry out installations and service visits for new and existing on-trade customers around the UK. You will be 90% field-based, working to a weekly schedule with little direct supervision, and where appropriate generate additional sales revenue in the form of equipment sales, accessory sales, and non-contract service/repair work. You will provide Technical support to our International Distributors.
Carry out site surveys to agree the location for equipment to be positioned, and to ensure that utility supplies are not damaged during installation
Carry out ‘White Glove’ installations of either wall / surface mounted or under bar systems using power drills to secure fixings for the mounting plates, conduit and ties as necessary
Provide on-site training to Customer teams
Set up and commission the systems
Position and secure where appropriate the CO² regulator and supply
Carry out annual ‘test and adjust’ maintenance visits to ensure systems are operating within recommended parameters
Provide written engineer feedback reports where appropriate
Carry out on-site repairs, PAT testing and pressure testing
Complete delivery notes
Assist with the set up and breakdown of UK & International trade shows (2 to 3 per year)
Develop relevant knowledge and skills to enhance your role
Self-motivated, customer service-oriented individual with a commercial flair and a proven ability to manage your time and meet and exceed company goals. You will be able to get on with a broad range of people at all levels and be able to work on your own as well as part of a team. You will be familiar with basic electrical wiring diagrams, have some proven mechanical or light engineering experience, be able to carry out installations; service, test, and repair equipment in the field - all in a friendly and professional manner ensuring 100% customer satisfaction. Basic computer skills are required as all work is assigned and recorded on a Handheld tablet.
What do you get in return:
Competitive salary and employment benefits
Positive work environment
Structured approach to career progression
Support with further training and relevant qualifications
Regular company parties & events
To apply, please send your CV & a covering letter telling us why you think you’d be the best person for this job, to the Operations Director,
Job Type: Full-time
Job Location: West Midlands (with UK-wide coverage)
Reports to: Operations Director
Package: Salary band £22K to £28K pa depending on experience; company van; expense account Bonus: Annual discretionary performance bonus