The Innova Process Engineer is a technical role within Innova Service, reporting to the UK and Ireland Innova Team Leader.
In this role you will be passionate about what you do, you will be technically skilled with the ability to configure and deliver software solutions using the Innova MES (Manufacturing Execution System) software platform. You will be experienced and proficient in scripting (Python script), T-SQL, database maintenance and performance tuning of SQL database. You will also have experience of report writing and systems integration to 3rd party systems such as ERP, accounting packages and planning systems as an example.
The Innova Process Engineer leads the configuration and deployment of Innova in project implementation teams, from simple installations through to complete new facility installations. This role also delivers on-site technical services and remote support for customers. You will be responsible for analyzing and fixing technical issues, whilst maintaining a high level of professional communication with the customer base.
An understanding of the food processing industry would be advantageous, as well as the ability to review technical requirements and deliver solutions using a standard framework. For this, extensive training will be provided for the right candidate, both technically and environmentally.
Installation, service and support of Marel Innova solutions to the highest standards.
Technical configuration and deployment of Innova projects according to documented specification.
Participate in specification workshops with customers and provide technical input and guidance to customer IT teams.
Document technical specifications for customer solutions.
Review and verify requirements to ensure solution meets the customer requirements.
Provide 2nd level support to complex technical issues to both the Innova team and customers.
Provide user training for customers and internal training for Marel employees.
Provide input for Innova development processes and support innovation project delivery as part of the development process.
Create and maintain knowledge-base articles both for new configurations and for solving known issues.
Provide on-site delivery of services to customers for running Innova systems, including add-ons, modifications, maintenance (both application and database) and upgrades.
Provide services to fulfil scheduled Service Level Agreement tasks.
Complete and submit administrative returns in a timely manner.
You will have experience in configuring and deploying technically challenging software solutions.
You will have excellent knowledge and experience of working with relational databases (SQL) and troubleshooting databases (performance tuning, indexing, general maintenance, etc.).
You will be capable of documenting and explaining technical specifications.
You will have proficiency in scripting, report writing and T-SQL programming.
You will have good people skills and be able to train others.
You must be able to work as part of a team, supporting your peers with technical knowledge.
You will be proficient at troubleshooting and solving complex technical problems.
You will be capable of applying software testing methods, tools, and techniques.
You will have a clear understanding of principles and processes for providing customer service.
You will have a strong foundation knowledge of IT systems, operating systems, networking and infrastructure.
You will have experience with troubleshooting network problems (familiar with TCP/IP, Ethernet, cabling, switches, routers, etc.).
You will have experience in working with remote access hardware/software utilities/service products.
You will have excellent communication skills, both written and verbal.
You will be willing to travel extensively within the UK and Ireland, with opportunities available in the EMEA (Europe, Middle East and Africa) region from time to time.
Marel is a multinational company that offers opportunity to grow and develop yourself, take responsibility and show initiative. We offer an exciting job with competitive compensation and attractive benefits. Marel offers a rich and exciting international environment that supports the company's vision, and exhibit Marel's core values of Unity, Innovation and Excellence.
We welcome you to visit us at marel.com/jobs to find out more about our organisation.