To exceed customers’ expectations whilst operating in a profitable and competitively superior way.
To be instrumental in leading and implementing the company Quality Assurance Procedures and instructions with particular attention to the areas of responsibility listed on the documents.
To ensure the company’s Health and Safety and Environmental Policies are adhered to.
To manage and advise all direct reports in the completion of their duties.
This is a mobile role covering the North West including Carlisle/Newcastle.
Self-managed engineer, to ensure regional targets are achieved.
Good working knowledge of general and technical maintenance tasks.
Previous management experience desirable but not mandatory.
Good working knowledge of Health and safety.
Working knowledge of Microsoft Excel/Word- E-mail
Ensure adequate resources are in place at all times.
Provide management of all direct reports.
Analyse daily/weekly reports and apply appropriate actions as required.
Manage and prioritise your own diary.
Point of contact for region Engineers and subcontractors.
Liaise with Regional Support Manager regarding contract/engineer needs/requirements.
Liaise with Service Desk for priority works.
Liaise with engineers to compile and provide quotations for chargeable works.
Provide weekly reports engineer’s performance.
Reporting directly to Regional Support Manager
To provide a monthly Highlight communications’ report to Regional Support Manager
Health and Safety
To assist engineers in compiling Dynamic Risk Assessments
Provide regular toolbox talks to team.
Team Working and People
Monitoring performance of Engineers and raise any issues when required to Regional Support Manager.
Build and maintain client relationship.
Work closely with fellow lead engineers to support and assist where and when required.
Keep up to date with current regulations, legislation and ACOP’s.
Identify and provide business case justification for any training needs within the team.
Accountable for day to day running of the regions Engineers and Multi Technicians.
Line Manager for up to 20 directly employed staff.
Please note that this list is representative of the General requirements of a lead engineer and is no way comprehensive.
Able to work under pressure.
Committed to the delivery of excellent customer service.
Must be flexible regarding working hours
Must be available to join a callout rota
Must be available to fulfil Authorised Person duties (post suitable training)
Must hold a valid UK driving licence
Must have excellent interpersonal and communication skills