Location- London and South East
You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. This role suits someone who enjoys being on the road and you can expect to be travelling up to 30% of your time, primarily to our customer sites across the UK with opportunities to support colleagues within Europe from time to time.
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organisation is developing and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.
What will you do?
Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations
Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
Producing timely and accurate reports of your activities: e.g. service reports and expense reports
Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.
Who we are looking for:experience, skills & abilities
Typically requires a BEng or MEng degree or equivalent qualification in Mechatronics, Electronics, Mechanical Engineering or other applicable experience in a high-tech environment.
Analytical trouble shooting and problem-solving abilities
IT skills, including TCP/IP networking
Excellent communication skills in English, verbal and in writing. Local language skills are preferred
Independent, service-minded and educational in the approach towards customers
Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
A strong team contributor, working remotely with the ability to connect with colleagues in the region
A natural interest in staying up to date with trends in technology and IT
Self-starter, likes to be challenged
Knowledge of Electron Microscopes is an advantage but not essential
Driving license required
What’s in it for you:
Excellent benefits - Private healthcare, contributory pension scheme, life assurance + flexible additional benefits.
25 days annual holiday plus UK bank holidays
Training, career progression and opportunities within a world leader in serving science.
As the world leader in serving science, our work is more than something that fills our days. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Each one of our 70,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realise your best – professionally and personally.
Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. Apply today!