Broadband Specialist Engineer - 266918
Location Newark or Manchester
Whats the role?
To provide high quality customer service and specialist technical support on the Vodafone Broadband platform. Undertaking detailed technical fault diagnostics and resolution to meet company service level agreements for business and residential xDSL and Voice services.
What will you be doing?
Responding to faults raised via Vodafone ticket management system within target times to ensure that department service levels and key performance indicators are achieved. You will also ensure that problems identified during day to day activities are shared and owned to resolution as part of business continuous improvement.
Most of the work will be
Taking ownership of restoring service using extensive technical knowledge and experience or drive resolution through other Vodafone agencies, suppliers, and support Major Incident teams in resolving complex faults.
Knowledge of Openreach network, exchange equipment and systems.
Experience in a DSL 2nd line faults environment.
You will need to be eligible for SC clearance to be considered for this vacancy
Exposure to telephone exchange equipment testing
Ideally, you will have the following Technical Knowledge:
Detailed knowledge of DSL related technologies including FTTx, PPP and an understanding of TR-69/ACS.
Knowledge of ISP networks including BNG/BRAS and AAA/RADIUS.
CCNA, JNCIA or equivalent Networking qualifications desirable although not essential.
Whats in it for you?
Great reward with a competitive basic. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!
Love to travel? 28 days holiday + bank holidays (option to buy or sell 5!) plus leading travel brand discounts.
Planning for the Future? Get a head start with our fantastic contribution matching pension scheme or our award winning maternity policy.
Are charities close to your heart? 3 paid leave days for charity projects of your choice and matched fundraising.
Looking to Learn? Develop a career on your terms with the Vodafone University.
Love to Shop? Enjoy discounts with the UKs best-known brands, restaurants and days out with the family.
What about your phone? Great discounts available for you, your family and your friends!
Want more me time? Thrive at Vodafone, a tool to help you find a balance for your health and wellbeing.
If this sounds of interest, then apply today!!
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.