Magdalene are currently looking to recruit a Network Operation Centre Engineer to be based from our Network Operation Centre in St Ives, Cambridgeshire. The successful candidate will be required to work on a shift rota basis.
Our NOC is the hub of our organisation and is where ‘all the action happens’. We operate 24 hours a day, 365 days a year and provide first class support to a number of industry leading telecommunication organisations across the UK.
As a NOC Engineer you will be responsible for:
Managing our customers networks remotely across a range of different technologies
Successfully carrying out initial diagnosis on faults and escalating issues to 2nd and 3rd line support as required
Prioritising faults to meet SLA's
Arranging and coordinating access as required for engineers
Monitoring, diagnosing and managing all network faults in a timely manner to ensure time to repair targets are met
All customer interaction regarding fault identification from recording the fault, dispatching an engineer and resolution management
Ensuring customer requirements are managed successfully through our internal processes and systems (Salesforce)
Working collaboratively with other departments to capitalise Magdalene's end to end service capability
Providing ad hoc reports as required to senior members of the team
Skills and experience required for this role:
Experience of providing support on a range of technologies, including PDH, SDH, DWDM and Ethernet/IP
Previous experience of working in a Network Operations Centre and using a ticket management system
Comfortable working 24/7 shift patterns - including bank holidays and night work
Excellent communication skills
Good written and verbal skills
Outstanding confidence, initiative and organisational skills
Highly proficient in the use of MS Office - specifically Excel and Outlook
Good problem solving skills
Magdalene operates as a Telecommunication Infrastructure Services Company working as part of the Telecom division of M Group Services. Covering the full network life cycle, we provide managed services, technology solutions, first line maintenance and turnkey project management to the private, public, fixed and mobile sectors.
We aim to be the employer of choice in the Telecom Services sector. Our continued growth and success is creating opportunities for fulfilling and rewarding roles, making the best use of our people’s skills and expertise. We want our people to have a positive impact on customers,communities and our clients every day. We invest in training our people,developing leadership capabilities to create ambassadors not just employees. Through strong leadership, teamwork and mutual support we want our business to thrive on a happy, healthy and, most importantly, safe workforce.
'M Group Services values diversity and welcomes applications from all sections of the community. We are committed to equal opportunities.’