The key deliverables of an implementation engineer are to provide technical delivery of Infrastructure projects to the IT Lab client base and to also as required provide technical support and guidance to end user and colleagues. The implementation team which this role forms part of, is also an advisory and escalation function and will be called upon to assist with project scoping, client onboarding (technical audits), third line support tickets and client documentation. The engineer must possess excellent verbal communication skills in addition to exceptional attention to detail and excellent written and technical documentation skills.
Duties and responsibilities will include (but are not limited to):
Working under the guidance of the Project Management Office (PMO), be responsible for the delivery, or part delivery of Infrastructure related projects as per customer requirements.
Responsible for ensuring successful delivery, sign off and hand over to support services post project.
Ensuring all documentation and network diagrams are accurately completed\updated\created including the maintaining of asset information and configurations
Allocating and logging time to tasks and projects in an accurate and detailed manner
Take ownership of allocated projects and professionally manage them through to resolution\conclusion
Manage incidents, problems and changes through ticket management system as required.
Implement, troubleshoot, maintain and support a wide range of systems (incl. but not limited to):
Server OS: Windows Server 2012, 2016 & 2019 We support some Linux and Apple server operating systems.
Cloud technologies: Both Azure and private cloud
Microsoft 365 & Office 365
Server hardware: Dell and HP predominantly and making use of DRAC and iLO out of bands management cards.
Server virtualization: HyperV & VMWare
Networking : Routers, Switches, Firewalls, Wireless: Fortigate, Draytek, Sonicwall, Juniper, Cisco, Meraki
Workstation Hardware and software: We support all desktop operating systems as well as workstation hardware.
In addition, all versions of Exchange, any Anti-Virus , Spam filtering and Backup products.
Contribute fully as an active team member and ensure personal and team objectives are achieved
Undertake other tasks as assigned by management that may not necessarily be implementation or project centric.
Ability to create technical documentation.
Act as an ambassador for IT Lab at all times.
Act as a role model and mentor to younger, less senior IT Lab colleagues.
Required skills and capabilities
The ideal candidate will have/be:
Have attained or working towards at least 2 relevant accreditations (MSCE, CCNA, VCP, or similar)
Demonstrate good implementation skills and knowledge in the following: Servers, Virtualisation, Citrix, Routers, Firewalls, Switches, Internet connectivity, LAN/WAN deployment.
Flexibility to work weekends and other out of hours duties as required
Extensive knowledge and working experience within an IT environment and familiarity with common OS and platforms
Ability to interpret infrastructure requirements
Initiative and capability to identify and recommend and project management methodologies
Effective time and diary management skills
Excellent customer service skills
Ability to listen and interpret customer needs
Ability to work well within team, supporting other team members
Calm but positive and responsive under pressure
Honest, responsible, diligent, organised and knowledgeable
Willingness to gain relevant qualifications and accreditations
Package dependent on experience
25 days’ annual leave
Continual professional development plans
Working hours of 37.5 hours per week, between the hours of 7am – 7pm (Monday – Friday)