Field Field Service Engineer - Ireland
Business Job Title:
Field Service Engineer
Direct Report To:
Field Services Manager
Specialty Diagnostics Group/ Clinical Diagnostics Division
UK – Remote, Dublin and Belfast
How you will make an impact?
You will Work independently as part of a Field Service organisation team to support the Cascadion™ SM Clinical Analyser.
What will you do?
Essential Duties and responsibilities:
Perform liquid chromatography - mass spectrometry based service, Preventative maintenance, installation, telephone support and troubleshooting.
Work closely with Sales and Business development team to perform on site support, demonstrations, supporting exhibitions and sales visits as and when required.
Duties to include a cross training program to support hardware installations telephone and on-site diagnostics, preventive maintenance and un-scheduled service visits at customer sites as and when required.
Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
Effectively communicate with Hotline, Field Application Specialist, Support Specialist, Service manager, Sales Representatives and Sales Manager.
Actively participate in continuous improvement projects to enhance work quality and effectiveness.
Must be client-focused and customer centric, working in conjunction with Sales and Service teams in relation to corporate goals and objectives
Accurately document field support activities, including qualification and service reports, expense report and timely submit through the required systems.
Who we are looking for:
BS degree or above in engineering (electrical or mechanical) or other BS degree with equivalent professional experience.
Sound working knowledge of analytical instrumentation and Field Service experience in installation, servicing, troubleshooting of IVD instrumentation.
Knowledge and experience of liquid chromatography and mass spectrometry instrumentation and software is essential
Ability to work independently, have effective communication skills
Proven ability and mind set to quickly diagnose and resolve technical analytical problems in a challenging environment
Must be willing and able to travel extensively (est. 50% - 80%) as required, including international travel, sometimes at short notice.
Clean driving license is required
What’s in it for you?
We offer excellent opportunities to progress your career along with training and a chance to be a part of a growing successful organization.
As the world leader in serving science, our work is more than something that fills our days. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Each one of our 70,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realize your best – professionally and personally.
Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. Apply today!
http://jobs.thermofisher.com – Job reference: 106176BR