About the role
Tesco Maintenance are currently looking to recruit a Building Service Support Engineer to join the team at the National Operating Centre in Milton Keynes. At Tesco, our stores and offices couldn’t function without the support of our Maintenance Team. A Service Support Engineer provides remote technical support to our field engineers Ensuring the business is able to continue to deliver its promise of serving Britain’s shoppers a little better every day.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
You will be responsible for
Ensuring there is a safe environment for those who work and shop in our stores and offices.
Providing remote technical support for proactive diagnosis of maintenance problems to bring them to a permanent and timely solution.
Using the systems available to accurately identify trends and opportunities to improve maintenance operation.
Working in collaboration with colleagues to optimise resource and dispatch programs.
Building effective relationships and communicating clearly across different functions, managing expectations where necessary.
Ensuring assets are fixed to agreed time scales.
Meeting all my statutory requirements.
Managing workload to make the best use of time at work.
Being aware of the cost implications of actions.
You will need
Recognised Qualifications in Building Maintenance / Construction
Experience working in customer service
Good time management
The ability to build relationships quickly
Good communication skills
An awareness of cost and budget controls
Exposure to IT services e.g. Verisae
An awareness of up to date Health and Safety measures
Full UK driving licence (essential)
Ideal additional skills include:
Relevant qualifications e.g. IOSH/ NEBOSH/ NSR
Experience handling multiple projects at one time or working in a fast moving maintenance department
Providing remote technical support
At Tesco Maintenance, it’s our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support.
With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores.
From multi-skilled, to technically-savvy technicians, we’ve got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done.
Our Engineering team work internationally to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.
Everything we do in Tesco Maintenance is focused on supporting continuous improvement to the overall shopping experience for our customers.
What’s in it for you
We offer an excellent benefits package that helps make Tesco Maintenance a great place to work. These include but aren’t limited to…
A Colleague Clubcard, giving you 10% discount on your Tesco shopping throughout the year, both in-store and on-line.
Eligibility for the annual colleague bonus plan.
Access to our competitive pension scheme and life assurance policy.
Uniform and personal protection equipment along with the right tools to ensure comfort and safety in the working environment.
Regular exposure to Tesco deals, discounts and offers.
A smarter working environment, friendly colleague atmosphere
Training and career development opportunities within Maintenance and the wider business, as well as support from a large regional team and inhouse technical specialists.
21 days holiday (plus bank holidays in lieu if worked), increasing with length of service.
Long service awards starting after 15 years.