Office Location: Newbury - Vodafone HQ (during current situation the role will be home based)
Security clearance: Applicants must be eligible for SC level (must have been living in the UK for last 5 years at least).
Role is on-call 1 week in 6 - evenings and weekends (offers overtime and call out bonus)
This role be responsible for supporting large enterprise customers in resolving complex faults, undertaking root cause analysis for major incidents, supporting 1st and 2nd line teams through mentoring and coaching and working with vendors on design and product issues.
At the forefront of Technology, you will also be supporting new technology, service & solution acceptance from implementation into 3rd line support.
You should have exceptional troubleshooting and diagnostic skills, gained over several years working in a similar environment. The ability to oversee technical problem management, analyse plan and implement changes as part of continuous improvement activities. You'll also demonstrate engagement with designers at peer level, be working with them throughout project, and programme lifecycles to deliver efficient supportable and high performing applications.
Must have technical/professional qualifications and experience:
Experienced working within another Telco Service provider or Networking company.
Clearly demonstrated competence in a technical support capacity at a 3rd line level.
Strong and confident troubleshooting skills.
Excellent interpersonal and communication skills, combined with strong technical presentation skills.
Platforms used in the role:
Vone C, VCC, CPaaS Intelligent Voice and SD WAN, MVR, Nice, SBC, LBOG, Cube, CUCDM, Genesys