IT Service Continuity Management (ITSCM) sits within our Service Strategy and Design function. This is a multidisciplinary team that includes a number of IT specialists who work collaboratively to ensure that IT services are delivered in a robust manner that meets customer needs and expectations.
Reporting to our Senior IT Service Continuity Manager (ITSCM), the primary aim of this role is to assist in managing IT risks by planning for the recovery from major disruptions to IT services which could prevent Defra from delivering part or all of its strategic priorities.
The role will suit an IT Service Continuity (ITSC) professional with experience in the planning, rehearsing and managing a programme of disaster recovery activities in a complex multi-supplier environment but also willing to expand their skills and knowledge in other IT related areas.
- Providing ITSC subject matter expertise on the operational service design of new, changed and retiring services.
- Negotiating with business owners, stakeholders and service providers on the scheduling and execution of the DR rehearsals.
- Maintaining a rolling programme (schedule) of ITSC / Disaster Recovery rehearsals.
- Assuring the outcomes of the rehearsals.
- Ensuring any remediation actions resulting from the rehearsals are implemented.
- Ensure run books and technical recovery plans are being created..
- Contributing to the development of the DDTS Business Impact Analysis (BIA) and Business Recovery Plan.
- Identifying and implementing improvements to the ITSCM process.
- In the rare event of an ITSC plan invocation, Facilitate the successful recovery by proactively engaging with the recovery teams..
Skills and Experience
- Deep understanding of Disaster Recovery (DR) and the techniques available for performing DR rehearsals / exercises.
- Ability to chair BIA meetings and documenting the outcomes accurately and in a manner that could be easily interpreted by the Business Recovery Plan developers.
- Good understanding of the ISO22301 standard.
- Knowledge of datacentre and cloud technologies including hosting, storage, virtualisation and connectivity (LAN / WAN).
- Experience of operating within a complex multi supplier outsourced environment.
- A deep understanding of Service Management best practice particularly in ITSC and to a lesser extent Business Continuity Management.
- Excellent stakeholder management skills.
- Excellent organisational, influencing, relationship and conflict resolution skills.
- Excellent analysis skills enabling realistic conclusions to be drawn from empirical data.
ITIL Foundation v3 qualification is mandatory.
‘Associate Member of the Business Continuity Institute’ AMBCI for at least 12 months or ‘Member of the Business Continuity Institute’ MBCI of higher.
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
Communicating and Influencing
We'll assess you against these technical skills during the selection process:
Planning and Managing disaster recovery rehearsals / exercises
Interpretation of Business Impact Assessments (BIA)
Knowledge of the principles of Business Continuity Management
Working in a service integration environment
Equality, diversity and inclusion
We have strong staff networks covering mental health, disability and other needs. We also have a range of special leave policies for hospital appointments and will put reasonable adjustments in place for people who need them.
The department places significant emphasis on talent programmes that help everyone to achieve their full potential.
The Civil Service as a whole is committed to providing a work environment free from discrimination, harassment, bullying and victimisation. Support available includes a Bullying and Harassment network and mediation services.
Your pension is a valuable part of your total reward package.
Defra contributes at a rate between 20% and 24.5%, dependent upon salary. Pension contributions you make are deducted from your salary before tax is taken.
Generous annual leave and bank holiday allowance
Defra offers 25 days’ annual leave (rising, over 5 years, to 30 days) for full time new entrants to the Civil Service. Employees receive 8 public holidays a year, plus an additional day in May to mark the Queen’s birthday.
We have a Staff Recognition Scheme to reward exemplary work.
Learning and development
All new employees joining (and returning to) Defra will have an induction to the department, our work and policies. You will have access to a broad range of learning and development opportunities with world class providers.
Mentoring and coaching
Mentoring is way of developing your career and boosting your confidence that benefits both mentor and mentee. All our employees have the opportunity to work with a mentor or coach, if they wish to.
Defra employees are entitled to 3 days’ special leave with pay, each year, for volunteering. We encourage our employees to take this up: it can be a great way to share skills with worthy charitable causes, while developing new insights and stronger links with the civil society sector.
We fully support reservists and offer 15 days’ special leave with pay for training
The government has introduced the Tax-Free Childcare scheme. Working parents can open an online childcare account and, for every £8 they pay in, the government adds £2, up to a maximum of £2,000 a year for each child or £4,000 for a disabled child. Parents can then use the funds to pay for registered childcare.
Bicycle loan schemes
Defra offers interest-free loans towards the cost of a bike and the Cycle to Work scheme. Defra ‘lends’ you a bike for your commute as a tax-free benefit. At the end of the loan period, you have the option to buy the bike, saving 30% of the original cost.
Season ticket loan
We offer interest-free season ticket loans to all Defra employees with more than three months’ service, for purchasing train and bus season tickets, as well as station car parking.
We have a supportive sick pay policy. Pay progressively increases, by length of service, beginning at one month’s sick pay in your first year.
Defra employees have access to a range of discounts at hundreds of top retailers via our employee discount scheme.
Give as you earn
Defra is registered with the Give as You Earn scheme, which enables you to make regular deductions directly from your salary, in support of a chosen charity. This is simple and tax efficient.
Defra is committed to providing a great place to work and is open to smarter ways of working that let you choose how, when and where you want to work in line with business needs. This includes the ability to work from home, work compressed hours and choose from a range of locations suited to when and where you need to be.
Our offices have fitness centres, staff canteens and many more facilities. You can discuss where you will be based and the amount of travel you will need to do at the interview with the vacancy holder.
Employee assistance programme
This is a free and confidential 24/7 telephone advice service available to all our staff.
Occupational health service
Provides a range of support services, to optimise attendance and performance at work.
Sports and social association
Promotes sports and social activities and organises our annual sports day and staff lottery.