- Microsoft SQL Server
- Microsoft Windows Server
- Active Directory
This role is suitable for an engineer with good SCCM experience.
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
System Center Configuration Manager Engineers experienced in implementing, administering, tuning and troubleshooting SCCM environments.
Engineers should not only specialize in System Center Configuration Manager up to 2012R2 but also have experience in supporting technologies such as Windows, Microsoft SQL Server, Microsoft Active Directory Services, Certificate Services / PKI, Internet Information Server, TCP/IP. Windows 10
Engineers will also have breadth of knowledge in companion products such as Windows Deployment Services, Microsoft Deployment Toolkit, and Windows Software Update Services.
Overall Role Purpose
Assists in the design of, and develops integrated solutions in accordance with, corporate standards and products.
Provides basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically.
Assists in the analysis and resolves basic program support deficiencies and conducts testing to enhance performance.
Key Accountabilities and Responsibilities
Works on projects as assigned; assists in supporting the efforts of technical support staff in the performance of assigned projects.
Implements and documents processes and procedures to ensure compliance with standard business practices. Assists in the implementation of training tools and documentation.
Provides basic technical consultation on current and proposed systems to other organizations and clients.
Performs routine repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance.
Typical Outputs and Deliverables
Basic analytical and creative problem solving skills for creation and testing of software systems
Basic organization skills to balance and prioritize work
Basic communication skills to provide systems diagnoses and resolution for current systems
Basic interpersonal skills to interact with customers, senior level personnel, and team members
Ability to work independently and as part of a team
Ability to integrate hardware and software systems
Implementation and management of System Center Configuration Manager
Experience of supporting a variety of Windows client and server operating systems
Experience of advanced configuration including clustering, performance optimization and remote access.
Experience of migrating from previous versions of Microsoft System Center Configuration Manager
Familiarity with Operating System deployment technologies, including MDT, WDS & USMT
Knowledge of monitoring alerting, logging and status messages
Troubleshooting network issues
Fundamental networking knowledge – IP, DNS, WINS, IP routing, network address translation etc.
Strong troubleshooting skills and experience with Windows Server operating systems
Out of Hours
Out of hours and weekend work may be required.