Full-time, 35 hours per week
£34,680 per annum
5 November 2021
We’re revolutionising our IT and Business Systems services – join us!
Life doesn’t stand still, and neither do we. As a leading not for profit provider of Retirement Living and Extra Care for older people of modest means, we don’t believe in doing things the way they’ve always been done – instead we look for how things can be better, always putting our residents and people at the heart of what we do.
The ageing population, customers’ expectations and behaviours, the Social Housing White Paper, and the digital landscape are just a few of the factors that drive our thirst for innovation and desire for continuous improvement and is why we are investing heavily in our Transformation Strategy. We have big ambitions, and to realise these we need a modern technical infrastructure and intuitive business systems to support our growth.
With transformation comes opportunity, and we’re excited to be recruiting for a range of roles in our IT and Business Systems Teams. If you’re looking for a new role which is more than just a job, where you can make a meaningful difference to the lives of others, look no further. We’re proud of our strong social purpose and passionate about people, both our residents and employees. We’re a national organisation and champion flexible working - we want to recruit the best talent which is why we’re happy for employees to be home based with some travel when required. We’re looking for high performers to work with agile teams and help deliver our programme of transformation. You will join a supportive and forward-thinking organisation and play a key part in enabling the delivery of our organisational goals and strategy in the most efficient and effective way today, tomorrow, and in the future.
We know connectivity is more important than ever, both for our residents and our employees. We’re investing wisely in flexible, modern systems that can adapt and grow with us to drive efficiency and effectiveness in our devolved business model.
We are recruiting for seven roles across the department to help us realise our plans. We’re looking for positive, can-do people with a curious mind who are passionate about utilising technology to make a real difference.
We are currently looking to recruit a full-time IT Service Engineer to join our IT team. The role is home based, but as we are setting up a new team and while you get settled into the new role, there will be an expectation in the first few months to be in the Birmingham office 1 or 2 days a week.
In the role you will be responsible to provide desk based, remote and mobile on-site support on all aspects of technology deployments including technology equipment/applications/installations/network/lines used by Housing 21 (both business and desktop systems) to all levels of users throughout the organisation. Where directed, this service may extend to resident technology services.
You will act as the professional technical expert for dealing with triaged service desk tickets allocated to the Service Engineer team. To lead in the setup and deployment of IT services to new and existing Housing 21 locations and decommissioning at end of life.
You will also provide hardware fulfilment for all requests allocated to the postholders geographic or functional areas of responsibility.
The post does require some level of flexibility on working hours as Housing 21 IT Support needs to be covered from 0800 to 1700, Monday to Friday. This may be subject to review as the organisation develops its working patterns.
To be considered for this role the essentials you will need to have are:
- Previous IT Service Desk and/or ICT 2nd Line Support experience
- Experience of dealing with problems over the telephone
- Cisco network and MS 365 communications knowledge
- 5 GCEs (A-C)/GCSEs or equivalent including Maths and English
- ITIL Foundation minimum
In addition, if you hold good organisational skills and excellent written and verbal communication, including report writing, along with good troubleshooting skills, excellent customer facing skills and the ability to work under pressure, we would love to hear from you.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard, placing us among the top 2% of organisations assessed. Our people are our foundation and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture
We champion employee wellbeing and work/lifebalance. By joining us, in addition to our competitive rates of pay and comprehensive benefits package, we are always committed to investing in your development and offer full/part cover for professional fees.
If you like what you hear and feel you have the relevant knowledge and experience, please apply online or submit your CV (max 3 pages) and a Cover letter (max 2 pages) direct to our Recruitment team at Recruitment21@housing21.org.uk clearly stating the job you wish to apply for.
Who we are:
Housing 21 is a leading not for profit provider of Retirement Housing and Extra Care for older people of modest means.
We operate in nearly 200 local authority areas, manage around 20,000 Retirement and Extra Care Living properties and provide over 42,000 hours of social care each week.
We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do. We aim to provide a consistently excellent service and a great experience for all the people we serve.