*The PC is dead. You've told the client, but they don't want to replace it. Sound familiar? Not to us.*
Our clients like the best of the best, and they'll pay for good equipment to keep their staff online. No more squeezing life out of defunct tech for you.
You'll be working with hedge funds, providing daily on-site support to users and VIPs. You'll be joining an award winning IT service provider, and given IT is what we do, we have 30 engineers on our team, so there is no shortage of people for you to learn from and rely on for assistance. We also have an internal trainer that you can request content from, as well as a lab environment for you to practise with.
In this role you will be responsible for:
- all escalated desktop support issues
- troubleshooting the network and infrastructure of our client base
You will be troubleshooting and configuring:
- Windows OS
- VMware & vShpere servers
- VOIP phones
Your success will be measured with KPIs centred around ticket closures, call answer times and accurate logging in our ticket system - ConnectWise. We don't limit your access to systems, so you'll never again have to pass over a ticket you know you are capable of handling.
To qualify you will need to have worked onsite providing deskside support, as well as having experience with Exchange 07 – 13 and/or Office 365 and Windows Servers 08 – 16, and switches, firewalls and other networking equipment.
Progression is a big deal to us. We keep a constant conversation with staff going about their career goals, and what we need to see for them to get there. If you want to focus on a specialism, train or even manage staff, as a growing business, we can support you in getting there. You can read more about individual careers on our website (Work With Us - View our Employee Journeys). It is also worth noting that we are 2018 and 2019 Swale Employer of the Year.
You'll be based in our head office in Borden, a village between Sittingbourne and Maidstone in Kent. We expect you’ll spend half your time working from home, and the other half in the office, which will operate in line with government Covid19 guidelines. That will become full time in the office, when that becomes safe.
The benefits package consists of:
- private medical insurance
- 4X salary death in service insurance
- 4X salary critical illness insurance
- a 4% matched pension
- a private counsellor
- individual yearly training budget
- 33 days annual leave including 8 bank holidays
- ride2work scheme
- a fully stocked drinks fridge and office snacks
- team social events
*Please apply now. Everybody will receive a response. If you have questions, call Yasmine on 08000 122 225.*
Job Type: Full-time
Salary: £22,000.00-£28,000.00 per year