Position: SOC Engineer
Reports to: Sarah Laban
The Service Operations Team are responsible for the primary operation & availability of JUST EATs platforms and services around the world. The team are responsible for identifying and resolving issues in production (ideally before they become visible to customers) and working with the wider engineering community to ensure we chase down and mitigate areas of risk.
Based in our Mission Control centres in Bristol, Kyiv & Winnipeg the SOC Team work in a 4 on 4 off shift pattern to ensure that we have cover during our peak trading periods in all the markets we operate in.
You'll be working as part of the Platform & Reliability Engineering department to help define and shape the future of our platform and services. You’ll operate global AWS Platforms at scale, we’ll provide the training and support to help you do that.
As a SOC Engineer (SOC), you’ll be responsible for:
Monitoring our production environments and reacting fast to prevent or reduce customer visible impact.
Accurate Escalation of incidents when required
Communication of production issues to key stakeholders
Troubleshooting, reproducing and mitigating issues in our production environments
Incident management of high severity issues impacting our sites and services 24 by 7
Creating automation and tooling for the SRE team to improve our processes
Working on the Platform & Reliability Engineering backlog to improve how we operate our services in production
Supporting service prior to go-live through pre-launch reviews
Participating in Wargames to test our operational response and Identify areas of weakness in our platforms.
Your Profile & Experience
Incident Management experience
Strong Troubleshooting, problem-solving and investigative skills
Experience operating a production environment
Excellent communication skills
Experience of working in an agile environment to deliver software
Experience of Scripting / Automation
You'll have an advantage if you've:
Worked with C# .net, Java, Python, Ansible
Experience of ELK, Splunk, Prometheus, Graphite, Grafana
Experience of AWS or Other cloud providers
Used APM Tools in production before
Operated a production Windows or Linux Environment
Experience of working in an Agile Environment
Worked a shift pattern before
Required skills and experience
Why work at Just Eat Takeaway.com?
Just Eat Takeaway.com is a le ading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.
We've built our business on having the widest choice available on our platform – connecting millions of customers with over 155,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.
We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.
Just Eat is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
Just Eat is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at firstname.lastname@example.org for assistance.