At Hyundai, you’ll be working within a fast paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.
If you believe you have the experience and skills for this role, and share our passion for rethinking what's possible, and exceeding customer expectations, we warmly invite you to apply.
We are now recruiting an experienced Technical Engineer who will provide technical support to internal and external customer. You will support Hyundai Dealers including authorised repairers on the resolution of technical problems, diagnosis and recommend suitable resolution including providing technical reports.
You will develop technical knowledge and training skills with specialisation on products/technical systems as agreed by the Technical Support Manager. You will also assist the department to investigate/resolve technical issues; supporting the authorised repairer network and any necessary administration.
Within this role you will support and communication with Customer Services, Warranty and Technical Training teams and assist internal and external customers with technical support including proof reading of technical publications. On occasions, you will work on vehicles for investigation and/or technical resolution
Assist and work on projects as directed
Inform and support the Market Quality Engineer with spike and trends in demands or complaints of market quality issues
Liaise with Hyundai Motor Europe with technical feedback and investigations
Assist with press launches, motor shows, dealer conferences and other activities requiring technical support
Assist with the handling of processing technical enquiries received through Global Service Way, mail / e-mail and telephone using technical knowledge to ensure either a satisfactory conclusion is reached or by managing the problem with the most appropriate person
Maintain good administration within the Technical Department
Carry out general administrative and office duties as required
Resolve Dealer based technical issues, via telephone and GSW Hot Line, in a timely manner as defined by the Service level Agreement (SLA)
Ensure all appropriate Quality issues are fed back to the Market Quality Engineer in a timely manner
Support Technical Training with feedback on suitability of course content to improve ‘First Time Fix’
Maintain a high level of communication with internal and external customers, including Customer Services and Warranty
(Measurements of effective performance in each of these accountabilities will vary over time – specific figures will be contained in the performance contract)
Must have completed an industry recognised training programme, plus be at a level equivalent to that of a Master Technician
Experience with Electric Vehicles
High level of understanding and use of motor vehicle diagnostic tools and supporting PC operating systems
Able to demonstrate (hands on and verbally) that knowledge of the motor industry
PC Skills: Word, Excel, Power Point and the Internet
Strong Organisational Skills
Good communication skills
Strong customer service orientation
Handle all internal and external customers & suppliers with courtesy
Flexible with regard to job role and willing to travel and react at short notice
Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating ayour Candidate Profile and attaching your application documents in English .