SAP PP/MM Consultant | Midlands | Salary £60,000 – £70,000
Provides functional support for designated functional area(s) used within the client’s SAP landscape.
Delivers timely and efficient Application management and functional support, training, business process and software consultation
Adheres to agreed Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and related reporting measures
Provides support to the clients business to understand their processes and where required facilitate workshops to map and change the processes to maximize alignment and efficiency
Provide support of Service Change Requests, problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis
Documents all work in accordance with required MIS standards both within the Project Delivery and Service Delivery arenas
Within skills and experience, provides assistance to users. Requests assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user
Works with application developers & technical resources (internal and external) to design, set up and deploy new functionality as part of the MIS Strategy or business-wide program of work
Participates in Applications testing, creating/editing test scripts, checking test results and documents test failures and successes compared with pre-determined criteria
Supports the design and delivery of custom and business-as-usual application projects in line with MIS quality standards.
Coaches, instructs or trains users in SAP knowledge, techniques and skills using appropriate methods, equipment and materials.
Documents and reports status updates on related issues to MIS management while keeping internal customers informed
Effectively assesses reported problems/changes/enhancement requests and applies knowledge of the wider system infrastructure to implement solutions with minimum impact
Undertakes site visits (as appropriate) to resolve persistent or high impact problems, providing on-call support for complex and critical application issues
Support the business users in considering and implementing process and procedural changes, but also with the mind of minimising the impact on SAP, by ensuring configuration changes stay as close as possible to the clients template.
Comply with Group issued security policies and IT Standards
– 5+ Years’ as an SAP Business Consultant
– Experience with SAP PP,MM,PS
– Understanding of SAP WM interfaces
– ABAP experience