Our Project Engineers undertake a variety of IT related projects from on-boarding new clients to IT migrations
Who we’re looking for
We’re are looking for a highly motivated and positive person to join our Projects Team based at our Head Office in Theale, Reading. If you have a hunger for technology, a passion to learn and consistently improve, work as a team and help us grow our business – we want to hear from you!
Our Staff Values: Positivity, Flexibility, Passion, Professionalism, Organised, Communication
Our Company Goal: “Provide highest quality IT support with the very best customer experience”
Our Project Engineers undertake a variety of IT related projects from onboarding new clients to IT migrations. Day to day tasks can include, pro-actively identifying issues, projects that could improve the resiliency or efficiency of all technical systems and installing / configuring PCs, servers, associated peripherals and software.
The Project Engineer is responsible for working to assigned tasks in a methodical and timely fashion, assisting the completion of projects, while remaining aligned with strategy, commitments and goals of the organisation.
This person would be working closely with our Project Manager and other team members.
General Description of Position
Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals.
Travel to and from customer sites using company vehicles.
Log support calls and document their outcome.
Resolve support requests or escalate to an appropriate member of the support team.
Pro-actively provide information to users on the progress of outstanding support calls.
Contribute to ensuring that the companies and its customer’s systems and software are kept up to date and messages are passed on and feedback received promptly.
To install and configure operating systems and various software packages to agreed standards.