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2nd Line Support Engineer
What’s this role about?
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support.
Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
What will I get up to day to day?
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners.
Your everyday focus will include:
Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows Server 2008 R2, 2012, 2016,2019
Using our PSA platform to log and respond to support tickets
Identifying automation opportunities and proactive tasks resulting in exceptional levels of Uptime and reliability of client systems
Being a people person, delivering support with a friendly and positive manner
Great communication skills, both verbally and in writing will be expected.
What gets me the competitive edge?
Stand out from the pack with these things:
Experience working for a managed service provider
Knowledge of Autotask RMM or PSA
How do I apply?
Send your CV along with a note that tells us why you would be a great fit for the role.
Uptime is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under UK law.