It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
As a NOC Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centers worldwide. The Network Operations Engineers in our team troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business our Engineers work in a rotating shift pattern covering the hours of 6:00am - 11:30pm.
Monitor internal and production systems and escalating/paging L2 Engineers.
Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.
Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.
Review and update the status of problems in trouble-ticketing system.
Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.
Participate in the transfer of information from one shift to the next.
What you bring to the team
Previous experience of working within a Operations Environment or similar.
Knowledge of Linux (command line).
Previous experience with bash and or Python or other Linux scripting/ programming languages.
Previous experience with monitoring tools (Nagios preferred.)
Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.)
Experience troubleshooting Linux.
Exceptional interpersonal, communication, initiative and leadership abilities.
Effective analytical, planning, organizational, and documentation skills.
Proven ability to multitask and prioritize while under pressure.
Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications.
LINUX and/or MS certifications are an asset.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!