About the role
Balfour Beatty has an exciting opportunity for a Field Engineer to join our Enabling Functions team to work in Motherwell.
To effectively and efficiently deliver IT Service Field Engineering services to BB, customer and supply chain, working in conjunction with Balfour Beatty IT to manage IT issues at the Balfour Beatty Project offices and sites. The Field Engineer will be a key role in installation and day to day support of project offices and project sites IT.
This role ensures the customer experience and satisfaction of all Information Technology & Communication services provided Balfour Beatty to their workforce.
What you'll be doing
As a Field Engineer, you will have the following accountabilities:
Ensuring services provided comply with Backup and Disaster Recovery procedures;
Delivering IT field engineering services;
Delivering services requested through Incident, Service Request, Change and IMAC processes within IT Service Desk;
Deliver field engineering service within the change IT Services management process;
Recommending to line manager potential service improvements, and technology which could enhance the delivery of JV IT services throughout the UK;
Comply with all service delivery agreements and KPIs;
Ensure areas which could potentially adversely affect the business are expediently highlighted to line management.
Who we're looking for
You will have the following qualities and experience:
Experience of working as an IT Field Engineer;
Accreditations to include ITIL,COBIT or CMMI;
Demonstrable IT Infrastructure Domain knowledge including, Windows 7/XP/2003/2008/10;
Experience in Desktop or Infrastructure Support;
Knowledge Virtual Desktop Infrastructure;
Knowledge VOIP Telephony;
Service Management Tools e.g.: Service Now, Service Desk, Remedy, BMC (Helix);
Virus and Patch management Knowledge.
Why work for us
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.
Balfour Beatty’s Enabling Functions includes our centralised HR, IT, Procurement, Finance, Health & Safety, Sustainability and Comms teams. Together we support Balfour Beatty to deliver projects on behalf of our clients. We operate according to our Build to Last values of Lean, Expert, Trusted and Safe.
We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.
Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.
Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
Job Reference: UK15046