Here at NPS we have a simple set of values that sets out who we are as a company. We are:
Intelligent – we make the right choices
Involved – our enthusiasm creates energy
Innovative – we always ask what’s next
Our business is all about making lives safer, healthier, better managed and mobile
Our software underpins critical police, health, housing and local government services, ensuring delivery of the right data at the right time to protect and improve people’s lives.
We’re as committed to the positive social outcomes of our customers’ services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.
Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.
We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.
Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.
Working closely with our customers – the service providers – we define people’s needs today and in the future – and work intelligently to continuously improve our software products and data management.
Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.
We’re proud of the role we play, improving people’s lives through dependable critical services. With a growing number of customers globally, we’re going to make a difference to millions of people more.
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.
We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.
We are looking for a Technical Author with a track record of delivering high quality technical documentation for software applications.
As the successful candidate, you will join a small team of authors who are based in various locations around the UK and India. Collectively, the team is responsible for providing online help, user guides, system administration guides, training material, release notes and other documentation (as required) for a wide variety of software products. In addition, the team produce ‘How To’ videos and downloadable ‘Quick Start’ guides for inclusion in the online help.
As an experienced author, you will be given the opportunity to become the lead Technical Author on at least one product. However, you will also be expected to assist other members of the team working on different products as the need arises.
Additionally, you will work closely with the Documentation Manager to explore ways in which the team can improve the end-user experience and adopt any new ways of working agreed as a result.
Provide engaging, easy to follow documentation that gives the user confidence to use the system as quickly and effectively as possible
Produce highly professional and accurate documentation that reflects the quality of the product
Follow the documentation and release processes at all time to ensure that documentation is released in a timely and consistent manner
Be responsible for managing medium to large sized documentation projects
Manage documentation projects in accordance with project deliverables
Write software user guides for the various applications and services the company supplies
Write the online help that accompanies the applications and services that the company supplies
Liaise with software developers, business analysts and subject matter experts (SMEs) to gain an understanding of the product and seek clarification on the more technical aspects
Ensure documents meet the quality standards expected
Deliver all relevant documentation in time for the software release
Travel to other UK office locations occasionally for meetings etc. as the need arises
Liaise with customers to identify where improvements to documentation can be made
Training will be given on corporate styles, branding and team standards. Domain knowledge will be gained on the job over the course of time.
The successful candidate will be expected to complete the in-house Technical Author Skills program.
Considerable Technical writing experience in a software development environment
Good working knowledge of MadCap Flare (or RoboHelp)
Ability to use MadCap Flare (or RoboHelp) to generate online help and user guides
A good understanding of technical authoring processes including single-sourcing
Good working knowledge of HTML / XHTML
Ability to manage very large projects with minimal supervision
Ability to work effectively on own initiative
Good time management with the ability to work to and meet tight deadlines
Strong command of the English language
A team player with good communication skills
Excellent writing skills with the ability to explain technical concepts in layman’s terms
Good technical understanding of IT systems in general
Ability to absorb new and complex information quickly
Ability to compare documentation to the software with meticulous attention to detail
Good working knowledge of Microsoft products specifically Word and Excel
Working knowledge of MadCap Capture
Working knowledge of MadCap Mimic
Working knowledge of CSS
Good working knowledge of the Agile development methodology
Good working knowledge of JIRA
Experience working in a local government arena such as Revenues and Benefits
Employees of Northgate Public Services are entitled to the following Company funded benefits:
Single Private Medical Cover (with the option to select family cover at an additional cost)
25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
4 x basic salary life assurance cover
A Group Pension Plan with fantastic employer contributions
A selection of tax efficient flexible benefits to suit your individual needs
The role offers a competitive salary.
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. All roles as standard undertake a Disclosure Barring Service (DBS) check, some roles may require additional vetting such as NPPV/MOD.
Northgate Public Services is an equal opportunities employer, welcoming applications from all communities