£34,404 - £42,057
(£34,404- £36,985) London: (£39,111- £42,057)
Higher Executive Officer
HMRC - Customer Service - Debt Management - Debt Management Logistics
Type of role
Flexible working, Full-time, Job share, Part-time
Number of posts
About the job
Things you need to know
Apply and further information
14 Westfield Avenue, Stratford, London, E20 1HZ. 3 Arena Central, Birmingham, B1 1HH. India Buildings, Liverpool, 31 Water Street, L2 0RD
About the job
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
HM Revenue & Customs (HMRC) is one of the largest Government Departments, with almost every individual and business in the UK a direct customer. We are an impartial tax and payments authority with a vital purpose, collecting in excess of £500 billion a year in revenue, that pays for the UK’s public services, and helps families and individuals with targeted financial support
We want to improve the potential of everyone who chooses to work for us and, building on the software development experience you already have, we will deliver training, on-the-job coaching, and mentoring, so you will be able to advance your skillset.
We offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you. You are welcome to apply for a Special Working Arrangement, though your preferred working pattern may or may not be available, and agreement will be based on business need. A request to work a flexible working pattern, or for additional support, should be made prior to your acceptance of the provisional offer.
Data Engineering and Analytics (DEA) is made up of 16 people, who are primarily SAS, SQL or Oracle programmers working in system development roles. We form part of HMRC's wider Debt Management (DM) team.
DM focuses on helping customers comply fully with their tax obligations, and on making timely and targeted contact with customers who do not comply.
DEA maintains and improves DM's large-scale data warehouse, which is a ‘big data’ analytics and debt management system, complete with a decision engine, using SAS on an Oracle platform. This system combines data from a range of sources, captures changes, and builds a single source of business intelligence for DM. This is used to place customers on the most appropriate debt-recovery journey in terms of effectiveness, efficiency and customer experience. Using SAS we evaluate customer responses to HMRC interventions, and create behaviour models and risk profiles. We continually enrich the data to meet the requirements of current and future campaigns, and work to identify and resolve system issues and inefficiencies to improve campaign deployment.
As a Junior Developer, you will deliver the system components necessary to integrate our debt management system with the operational transactional systems, which enable front-line teams to effectively perform debt collection activities.
Working with a Senior Developer on solution designs for your projects, you will develop architecture and systems design, including the design, development, testing and delivery. This will be achieved using SAS Enterprise Guide, SAS Viya and / or SAS Data Integration Studio - skills you will either bring to the role, or develop during your tenure.
You will be comfortable engaging with a wide variety of people, translating complex technical data into more accessible language, and vice versa. Working collaboratively with the business and technical leads, you will review business requirements, contribute to technical requirements, produce documentation and provide assurances on delivery. You will be able to readily translate this into a comprehensive work plan, complete with timelines and risks to delivery.
Working with the business, you will develop quality controls to assure the accuracy of your work, and ensure customers are being engaged in the most appropriate manner.
You will develop data and visual products to inform and drive business analysis and performance.
You will have commercial experience of coding in a recognised programming language, for example SAS, SQL or Oracle.
You will have proven experience of developing data to create reports and visual products to inform business analysis, and support recommendations to drive business performance.
You will be able to readily communicate your work to a non-technical audience in a clear and logical manner to facilitate productive relationships with stakeholders, and inform the team’s work schedule.
Experience of undertaking development work on multi-terabyte databases would be an advantage.
Desirable criteria will only be assessed at interview in the event of a tiebreak situation.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Find more about HMRC benefits in 'Your little extras booklet' for further information or visit Thinking of joining the Civil Service
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
See our vetting charter.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Strengths and Experience.
You will be asked to provide your C.V (qualifications, and job history), and a 1000-word personal statement detailing your experience against the essential criteria. Should you use examples, please use the STAR framework (Situation, Task, Action, Result). These will be scored and referenced throughout the selection process.
Candidates will be sifted against the essential criteria.
Candidates will be assessed on their experience in line with the essential and desirable criteria listed in the advert. They will also be asked strength based questions. Desirable criteria will only be assessed in the event of a tie-break situation.
Sift will be W/C 01/08/2022 and Interview dates from W/C 15/08/2022 .
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: email@example.com Use subject line to insert appropriate wording eg Please re-open my application - 198030 & vacancy closing date 08.07.2022.
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service. on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.firstname.lastname@example.org stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.
HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.
These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.
In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.
We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.
For more information please contact the vacancy holder.
Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)
New entrants are expected to join on the minimum of the pay band.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please take into account the advertised office locations for this role when submitting an application and only select locations from the ‘location preferences’ section that you are able to travel to.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via email@example.com as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
nationals of Commonwealth countries who have the right to work in the UK
nationals of the Republic of Ireland
nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :Name :
Recruitment team :Email :
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via firstname.lastname@example.org. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/