The purpose of this role reporting to contract service manager is to have responsibility for the successful drive and delivery of quality fire damper inspection programme with the view to grow and develop all related disciplines with the attitude of “best in industry” delivery to the end user.
This is a mobile, field-based position in Manchester/Wigan.
Act as a representative of Interserve fire carrying out quality inspections audits as detailed by the service contract manager.
Responsible for ensuring the works are carried out adhering to the Interserve fire and Interserve Group Operating policies, procedures and quality policy, and to the relevant industry guidelines and customer specifications.
Have working knowledge of the required to carry out fire door maintenance in accordance to BS9999 requirements.
Build long term and sustainable customer relationships whilst maintaining the highest standards of presentation, personal integrity and customer support.
Liaise and support key internal and external stakeholders.
Ensure high standards are maintained in respect of technical compliance to standards, health and safety and pay particular attention to statutory compliance across all building services in buildings / services provided.
Undertake suitable H&S training and adopt high standards in the completion of their work. Lead by example in the development of a “Safety Culture” within the team, with clients and with all parts of the Water division.
Ensure full understanding of any changes and development in legislation and working practices that may affect the company’s operations and/or present new opportunities.
Upward trend results in Interserve client satisfaction and staff survey.
Ensure that all contracts and operations comply with all company, legislative and best practice requirements, including Health, Safety, Environmental, Procurement and Employment practices.
If required ensure that daily, weekly reporting is timely and accurate covering operational and client satisfaction.
Look to deliver KPIs in line with Gold standards specified in the Balanced Scorecards across operational delivery.
Provide effective feedback to the senior management team, regional operations managers and account managers to ensure lessons can be learned, processes updated to ensure effective service and project management delivery.
What we are looking for
Substantial quantifiable and demonstrable experience in a similar role, with previous experience in quality compliance.
Strong and demonstrable Customer Relationship Management
Demonstrable experience of successful previous experience in delivering fire damper maintenance.
BPSS security clearance will form part of the requirements of the contract as a minimum.
IT literate Management Information Systems, MS Word, Power point and Excel. Excellent interpersonal, communications and presentation skills.
Task focussed as well as people centred.
Capable of translating strategic intent into immediate successful delivery.
Strong influential and negotiating skills to drive the business.
Consultancy approach to quality and compliance delivery.
Highly focused and strong commercial skills.
Able to diagnose/analyse complex commercial and technical situations.
Opportunity for cross training to carry out fire door maintenance.
Strong sense of urgency and desire to succeed.
Work by self and as part of a team.
Able to move round the country with overnight stays a possibility as and when the need arises.