Field Service Engineer
As a Philips Service Engineer you will play a leading role in supporting the technical needs of Philips customers and customer service partners within the Salisbury - Swindon - Newbury territory.
Working collaboratively with the wider organisation you will provide exceptional service to our customers, including corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems portfolio both on-site and remotely.
You are responsible for
Provide field based and remote technical support to customers and colleagues in line with relevant training and experience.
Maintain up to date, proficient knowledge, use of all customer services tools and applications
Actively participate in an ongoing rotation with the Remote Support Team, providing customers with direct remote support.
Carry out Corrective, Preventative, Installation and Field Change order activities on complex healthcare systems.
Diagnose mechanical, hardware and software system failures using established procedures and information.
Contribute towards technical knowledge sharing through ongoing collaboration with field and remote colleagues
Determine most cost effective repair/solution to minimise customer downtime.
Effectively participate and take appropriate ownership for escalations ensuring all stakeholders are continually updated of progress.
Maintain a high level of knowledge through continual training and development to ensure regulatory compliance is maintained
Takes responsibility and ownership for self-development to ensure technical and behavioural skills meet our customer requirements
Maintain a high level of administration compliance adhering to reporting and administration procedures in a timely and efficient manner to meet regulatory requirements.
Ensure all company property including test equipment , tools and spare parts are handled and stored in a safe and careful manner
To succeed in this role, you should have the following skills and experience
Logical problem solver able to work independently
Solid technical knowledge and experience in engineering fundamentals
Previous experience in Electro-Mechanical Field Service Engineering and willingness to cross train into medical device equipment
Minimum HNC in Electrical Engineering or equivalent
Deliver high levels of customer service
Competent in IT/Network diagnosis/system connectivity/Remote service
Comprehensive PC Skills
Embrace the Philips culture to work as part of an effective and collaborative organization
Be flexible and adapt to the requirements of the business and our customers
Take ownership and be accountable for own actions
Work collaboratively, sharing knowledge and experience
Driven and self-motivated to succeed and meet customer demands
Ability to build & forge strong relationships with teams, individual colleagues and customers
Actively fosters trust and inclusion that enables individuals to have open and courageous conversations
Be a positive ambassador for the company.
Exhibit cross-functional teamwork to support business growth
Operates in a methodical, logical and organized way.
In return, we offer you
The opportunity to work with a global Brand leader, who are constantly investing in medical technology innovations - the work that you do will have a positive impact on peoples lives.
You will be provided with a full program of Class Leading training that will set you up to succeed and excel in this role
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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