- IP networking
Salary: £20,000 - £22,000 DOE
There has never been a more exciting time to become part of the iomart family, is it time for you to join us?
Currently in our 23rd year, the iomart Group continues to go from strength to strength. Within the last 12 months we have reached record numbers in both revenue and headcount, achieving annual revenue of £100 million for the first time since our conception and growing our team to over 400 employees. But we’re not finished yet. Over the next five years we have ambitious plans to double the size of our business, increasing our annual revenue to £200 million, and we need the best talent the industry has to offer to help us achieve this.
About the role::
We are currently looking for an IT Technical Support Engineer to become part of the team within our Memset business. As an IT Technical Support Engineer you will provide frontline technical support to our customers on a daily basis via tickets and on the phone. Working as part of an established team you will also be responsible for provisioning servers for customers, assisting with customer backups and troubleshooting hardware/network/software problems.
Throughout the iomart Group we provide support to our customers 24 hours a day, 365 days a year, and in this role you will be required to be part of a 24/7 on call rota.
If you are passionate about technology, thrive on providing outstanding customer service and want to work in a role that provides you with the opportunity to develop, we would love to hear from you.
The ideal candidate for the role will have/be::
Ambitious individual with good knowledge of TCP/IP networking and internet protocols as well as basic systems administration skills - Windows/Linux or both (server setup and configuration)
A relevant degree in science, maths, engineering or technology, or the ability to demonstrate relevant IT experience
Demonstrable excellent customer service skills as well as good problem solving abilities
Familiarity with some webhosting software would be beneficial, but not essential - Apache, cPanel, IIS
What we can offer you::
Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts
Supported training and development to help you progress within your career
Flexible Benefits scheme allowing you to select the benefits that suit your needs
Holiday Trading Scheme – buy or sell part of your annual leave allowance
Travel Loans - unsecured interest free travel loans to assist employees
ShareSave/SAYE – buy shares in the company at a discounted rate
Day off on your Birthday
Long service benefits – additional annual leave and access to private healthcare