Check Point Engineer
Marlow or Manchester Office
Competitive plus benefits
Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.
Success. The Softcat way .
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
As a Check Point Engineer, you’ll be working within our Networking & Security Support Team providing 2 nd /3 rd line technical support for our Telephone Support and Fully Managed Check Point customers. You will take ownership of each issue to troubleshoot and fix the problem, where appropriate working with the wider team and suppliers to ensure the customer receives an excellent service by driving each issue through to resolution.
What you’ll be doing
Provide remote 2nd/3rd line technical telephone and fully managed support for customers using our Check Point services; trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agreed SLAs and escalating to partners or vendors where required
Where appropriate, design, review, validate and implement configuration changes on behalf of customers to ensure their desired outcome is achieved, following the relevant change management process at all times
Take the technical lead on any Check Point related issues for customers and ensure knowledge share with the wider team
Liaise with other Operations Centre engineers and 3 rd Party suppliers for issues around networking and security outside of Check Point technologies
Contribute to the design of new fully managed customer solutions, supporting the Technical Architect team where required
Assist with the onboarding of new Managed customers (both Greenfield and existing site solutions).
Provide Service Managers with technical support during customer escalations
Be part of an on-call roster to provide out of hours technical support
What we need from you
Excellent testing, troubleshooting and analytical skills to isolate problems and implement solutions
Extensive experience with ongoing support and configuration of Check Point applications in medium to enterprise deployments. Including, but not restricted to:
Check Point FireWall-1 and VSX
Check Point Next Gen firewall blades and management products
Strong verbal and written communication skills, must be able to effectively communicate with all levels of the organisation and customers
Strong experience in the IT Support industry, preferably in a Managed Service environment