About This Role:
We are looking for an enthusiastic person to join a vibrant team at Norfolk and Norwich PET-CT Center. Your role will include supporting patients on their path through the department and supporting Radiographers perform the patients scans.
The role is a 6 Month Fixed Term Contract working 40 hours a week.
Please note that we will be interviewing throughout the duration of this advert. Therefore if you are interested in this role an early application is advised as we may close the advert prior to the advertised date
Job Purpose Statement:
Provide administrative and general support to clinical staff in the PET-CT environment
Optimise patient care throughout the service delivery, particularly in maintaining confidentiality, dignity and privacy
Provide the best possible customer care to all patients
Undertake duties in accordance with current Health and Safety codes and policies
Implement all Alliance Medical policies relevant to all clinical areas, in conjunction with the clinical staff
Maintain all mandatory training commensurate with the role, and take responsibility for own professional development
Be familiar with the principles of the NHS Constitution, and aim to provide the highest level of service to all stakeholders in compliance with the Care Quality Commission (CQC) framework
Be familiar with and practice the requirements set out around Duty of Candour
Be aware of and able to implement the principles of Safeguarding Vulnerable Adults and Children
Maintain the confidentiality of information about patients, staff and other health service business and meet the requirements of the Data Protection Act (1998) at all times
Adhere to the AML policy for Moving and Handling, ensuring patient comfort at all times
As a healthcare assistant you are responsible for ensuring that:
your practice, so far as is reasonably practicable, protects patients, staff and other persons against risks of acquiring HCAIs
where patients present with an infection or acquire an infection during treatment, that they are identified promptly and managed according to good clinical practice to treat the infection and reduce the risk of transmission
Maintain high standards of clinical practice, Health and Safety and Information Governance in line with current legislative requirements and Company policies and procedures.
Carry out clerical and administrative duties.
Work as part of a team to deliver the best possible patient/customer care.
Support the clinical team through preliminary review of the patient questionnaire and imaging referral as required and directed.
Support the clinical team as required and directed.
Support the clinical team position and patients on the PET-CT scanner as required and directed.
On completion of training, must be able to:
Greet patients on arrival and provide outline explanation of the procedure,
Enter relevant data into AML IT systems and complete patient examination information under the supervision of the Clinical Staff
Check Patient Questionnaires and discuss any areas of concern with the Clinical Staff
Prepare patients for their examination as directed
Support the clinical staff in the delivery of the PET-CT scan procedure
Safely transfer patients to and from the scanning facility, including the ‘hot toilet’
Support the Clinical Staff on managing stock related to the diagnostic tests.
IV cannulation may be a business requirement as identified by senior management.
Maintain appropriate levels of clinical stock to ensure that service provision is facilitated in a cost effective way
Actively support, through your actions, the marketing and promotion of the company
Work within site protocols and procedures to ensure the delivery of a quality service
Liaise with service engineers to facilitate maintenance of equipment, to achieve optimal operational conditions
Ensure sound knowledge of site RIS systems – both AML and local to ensure all data is recorded in an accurate and timely manner
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times, including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff.
Work in an efficient and effective manner to maximise patient throughput
Escalate to the Clinical Lead/Regional Senior any identified issues requiring further management input
Ensure full compliance with all current AML Policies and Procedures, Local Rules and extant legislation; highlighting any changes to operational protocols, procedures and SOPs within own area and contribution to their review
Assist with incident and complaint management in an appropriate and timely manner
Actively participate in departmental audits
Be reflective in thinking and outlook and be able to source advice, coping with multiple demands during the working day
Receipt of Referrals: Inputting patient data from referrals to RIS system.
Query referral: Liaise with consultant to assess an appropriate date for patient to be booked.
Bookings: Booking PET patients into appointment slots, preparation procedures given
Retrospective bookings procedure
Patient completion: interpret the information on the data form and input the data onto the RIS system.
Have an understanding of the Unit(s)/Mobile sites contractual agreements
Assist the Unit Manager/Operational Manager in ensuring full compliance with all contractual clinical KPIs
Demonstrate a problem solving approach to issues arising at a local level, highlighting areas of concern to the appropriate personnel and actively participate in the subsequent change management process
People Management Responsibilities:
Assist with any coaching of others as directed by the Senior.
Alliance Medical Values:
Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.
We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.
We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.
Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.
Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.
We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.
Compliance and Qualifications:
Awareness of, and compliance with Alliance Medical Policies and Procedures, Radiation Regulations (IRMER, IRR and EPR) if modality requires this, CQC requirements and Health and Safety legislation
Awareness of, and compliance with Data Protection and Patient confidentiality
Undertake initial and refresher mandatory training to ensure compliance at all times
Must be IT literate
Enhanced DBS clearance required
Full driving license essential for mobiles
Experience of working within a multidisciplinary team.
Evidence of basic literacy and numeracy – GCSE Grade C or above or equivalent in English Language and Mathematics.
Evidence of some knowledge of a science subject – GCSE Grade C or above, or equivalent.
Basic IT literacy (Microsoft Office, Excel & Word)
Excellent rapport and communication skills with patients, customers and colleagues to provide highest standards of patient care and service
Excellent written and verbal communications skills
Excellent time management to optimize patient throughput and efficient service delivery
Able to undertake allocated tasks appropriate to competence.
Experience and knowledge of the workings of an imaging department as a clinical assistant or equivalent.
(NB Before commencement of the cannulation significant clinical PET experience in PET is required or alternative completion of a short module in patient preparation to deem competence).
Experience of working in a healthcare environment.
Operate across multiple sites if required
Identify personal objectives annually, agree a personal development plan and regularly assess progress in order to develop within post. Keep up to date with research and advances in technology and propose ideas for ongoing improvement to services provided. Evidence of CPD.
This Job Description is not inflexible, but is an outline and account of the main duties of the position. Any changes will be discussed with the job holder in advance. The Job Description will be reviewed periodically to take into account changes and/or developments in service requirements.