Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.
We are seeking a Firewall Engineer. The primary objective of this position is to provide engineering support to the GTS Firewall Management Service which provides 24x7x365 firewall support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.
The GTS Firewall Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong leadership and communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure engineering environment, adhering to industry best practice.
Primary Responsibilities Include:
Provide engineering support for firewalls on multiple platforms across the Deloitte global infrastructure.
Escalation point for complex technical issues.
Rotational weekend on-call to address critical issues. Ability to work weekends when necessary for scheduled tasks.
Responsible for bringing problems to a resolution within a timely manner.
Lead engineering projects to completion working with other Deloitte teams and vendors.
Drive the resolution of all priority issues including participation in technical assistance conference calls.
Support customers with process and technical questions related to GTS Firewall Engineering.
Build relationships with customers, other Deloitte teams, and vendors to provide exceptional service.
Lead continuous improvement initiatives to drive efficiency and automate processes within GTS Firewall Engineering.
Proficient knowledge on compliance and regulatory requirements to assist with security audits and assist in remediate of any security related issues.
Additional responsibilities regardless of team include:
Ensure firewall services and systems are always available and reliable.
Respond to and manage service issues and problems.
Responsible for awareness and compliance to policy and guidelines of the ISMS.
Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
Able to coordinate and work with on-site engineers during outage or critical situations.
Adhere to established incident management SLA and SLOs.
Able to document troubleshooting/process related documents for the team.
Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure.
Provide input into peer performance reviews.
Mentoring of staff on technical processes and procedures.
Knowledge Sharing / Documentation
Contribute to, produce and maintain processes, procedures, engineering and architectural documentation, that meet CTO Standards.
Change Control - Ensure compliance with processes and adherence to standards and documentation.
Lead in training new staff in technical processes and procedures.
Work with CTO leadership and application teams in reviewing new documentation.
- The responsibilities listed here represent a core set of duties for this position. Responsibilities may be added or modified based upon business needs. Other duties may be assigned by managers of this role at their discretion.