- Warehouse management system
Act as the initial point of contact for Blue Yonder WMS Solution related cases from customers or other internal stakeholders.
Troubleshoot various technical problems related to WMS software, infrastructure and peripheral hardware and bring issues to resolution in a timely manner
Driving corrective and preventive actions to ensure solution availability.
Work cross-functionally with Customer Success, Product, and Engineering teams to manage technical issues and escalations
Respond to customer enquiries and assist in troubleshooting and resolving challenges.
Understand Technical end to end architecture of a customer´s Blue Yonder WMS solution through early engagement and knowledge transition from the implementation teams
Maintain a written general knowledge base of all issues and their resolution
Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Service Delivery activities
Monitor and update the internal ticketing system for assigned tickets. Assist the Technology Support Lead in performing report analysis and discussions to address ticketing performance issues and assignments.
Manage time efficiently to ensure SLAs are met
Continuous learning on latest Blue Yonder WMS Solutions.
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.