Brilliant 6 month contracted role now available for a proven Digital User Researcher required to lead the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing. Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, research, and other approaches to ensuring the user need is fully understood in the service design). Plan, design and conduct in-house usability testing sessions to support the design and development of digital services. Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment. Use findings of user data to work closely with designers and analysts to iterate the developing service. Manage business relations with usability and market research agencies to support necessary research processes.
Essential Skills and Experience
Experience in taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues
Managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals
Working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances
Quantitative research methodologies
Proven experience of gathering user requirements for web based services
Managing, executing and analysing usability test and research sessions
Working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
Audience modelling and developing design personas
Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
Experience across web content, tools and transactional services, especially those with complex user journeys
Experience within a research and digital environment.