- Communication skills
- Microsoft Office
We are looking to recruit a key member of our Customer Service team. The successful candidate will assist and support our Sales Engineers and Technical Team in meeting customer expectations; by providing a comprehensive first-class operational service.
This is an exciting and busy role, which offers the successful candidate the opportunity to help shape the way we do things, so we want you to bring new ideas and suggestions to the table.
The ideal candidate will have experience of working in a role that requires a high level of both customer service and strong administration skills. The role will require a flexible approach with the ability to work on your own initiative.
You will hold direct responsibility for processing customer orders from both new and existing customers from point of sale through to delivery of products.
Direct responsibility for the processing of customer orders
Provide both internal and external customer service and support
Support other regions and departments when required
Working closely with functional heads/managers to ensure consistent, efficient working practices.
Communication of all key information to the relevant departments’
Support customers to ensure they receive the best possible service
What you'll need
Good knowledge of MS office (essential)
Strong Administration and customer service skills
Ability to work calmly in a busy environment
Excellent interpersonal skills with the ability to establish and maintain good working relationships at all levels
Ability to challenge & influence others at all levels
Desire to drive continuous improvement
Strong communication skills
Excellent attention to detail
What you'll get in return
20 days annual leave entitlement plus Bank Holidays
5 days annual leave for Christmas shut down
Company pension contributions 3% employee + 6% contribution
Private Healthcare cover
Death in service x2 base salary
Non-contractual annual bonus