RS Local Branch Assistant
Being a RS Local Branch Assistant at RS Components is so much more than a customer service sales role! If you are looking for a challenging and rewarding sales position, working as part of a great team then this is the role for you!
As a member of the branch team, you will have a natural talent to be able to communicate effectively with our customers.
We’ve been on an incredible journey but the best is yet to come; are you ready to join us?
What You Will Do
To help identify our customer’s needs and requirements and maximise sales by using a proactive face to face approach
Utilise display and merchandising skills to drive incremental and add-on sales, and provide advice and recommendations for products and services
Carry out product search queries and identify RS stock numbers from our supplier part numbers by using our catalogue, website and other technical data sources
To pro-actively acquire new customers along with maintaining strong relationships that are already established
Investigate, record and resolve customer issues from general and technical questions whilst advising on delivery options and dispatches
To process customer transactions efficiently and accurately together with undertaking associated warehouse and stock management activities within agreed service levels
As part of the branch team you will engage in Continuous Improvement and share best practice with colleagues together with having a strong focus on supporting the Field Sales Team and other key support departments within the business to support the larger world class sales teams we can be proud of.
What Will You Bring to the Role
Previous experience in local inbound and/or outbound sales within a customer support environment
You will need to be able to work under pressure in a customer facing environment to give a high standard of customer service, resolving any issues with customer’s demands.
Computer literacy is required – MS Office
Full clean driving license (desirable)
Excellent communication skills
We are looking for proactive, dynamic people who are willing to work hard, willing to provide the flexibility that working in small/medium sized teams demand. People who are looking for the challenges that working in a competitive business environment will provide.
What We Offer
Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the good stuff you’d expect like:
Private medical cover for those unexpected moments
On top of your 25 days holiday, you can buy up to 5 extra days to enjoy how you wish
Annual bonus to pay for those extra holidays!
Generous, market-leading pension; it’s never too early to start planning for your future
Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities?
We are RS
Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937. Today, we’re using digital to revolutionize the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.
But if we’re going to be first choice for customers, we also want to be first choice for our future colleagues. We’re looking for people who are passionate to support the customers of today, and the engineers of tomorrow. Together we keep innovation at the forefront of what we do. Do you?