Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Who you'll be working with
Cloud Infrastructure Services (CIS) is a cloud and cyber services provider with a mission to be the digital transformational partner of choice for clients. This supports the Capgemini group ambition to be a leader for leaders.
We are a global business, generating a revenue of 2bn euros, serving our global clients and supported by state-of-the-art right shore delivery centres in Eastern Europe and India.
The focus of your role
In order to drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You will assist in the management and Administration of a ServiceNow Platform to support a service offering to our customer.
You will be part of a New ServiceNow team you will be the Senior developer responsible for the administration and development of the ServiceNow platform. You will have been the lead technical experienced developer for this service.
What you'll do
Your responsibilities include:
In collaboration with Service Integration and Management consultants, will assist clients in the implementation of Service Management practices based on Capgemini and industry standards
As a Senior Developer you will be expected to be a trusted source of knowledge and support, lead, mentor, share knowledge and advise the other developers within the team, expanding their capabilities and working with them to improve their technical skillsets
Strong knowledge of Enterprise System Management and IT Service Management
Subject Matter Expert for integrations between ServiceNow and other systems, whether developing ticket exchange with other ITSM products, or integrations with bespoke business systems. -Assists ServiceNow System Administrators, SI Process Consultants, and Business Analysts with incident resolution, as needed
What you'll bring
You are flexible and dynamic and have the energy, commitment and resilience to achieve your targets in challenging and evolving business environments. Credible and collaborative, you are recognized as a valued player in your domain and have a proven track record of service excellence with clients.
You manage your own time to meet agreed targets and develop plans for specific work/activities. You have the ability to identify problems and issues and by assessing them generate possible solutions by using standard procedures. You present information clearly and in appropriate styles, make technical information clear and persuade others in straightforward situations.
You demonstrate the following competencies:
Experience in advanced administering ServiceNow Platform
Enterprise and/or IT Service Management experience
Understanding Agile and SCRUM
Advanced communication skills (written and speaking skills)
ServiceNow Certified System Administrator Certification
ServiceNow Implementation Specialist certificate
Application Creation in ServiceNow
ITIL Foundation Certified
ServiceNow Scripting certificate
What we'll offer you
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.