Here at O2, we’re about technology that creates new and exciting experiences. It’s why there are over 25 million people who choose to live life on O2.
Being part of Telefonica, one of the world’s most innovative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too.
Great benefits. Generous rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent.
Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.
Location: Slough
About the Team:
Technical support and Management of fixed and mobile transport network that provides (Business Broadband, Nokia 7750 in Gateway and Mobile backhaul (2G, 3G and 4G services), and Juniper Core and Internet Gateway (Fusion), mostly data services).
Your Role:
The Senior Network Support Engineer is responsible for supporting our Core WAN, LAN and mobile backhaul services as 2G, 3G and 4G. This includes responsibility to deliver tangible results based upon network performance and uptime as well as the true end-to-end customer experience.
The role holder must be to a Cisco CCNP level of qualification and have at least 5 years’ experience working
Within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, Alcatel/Nokia routers, Juniper routers and Cisco firewalls.
All managed services are delivered against ITIL alignment, ISO 9001, 20000 and 270001 best practices, and often need to conform to industry governance such as N3, PCI, FSA, and IL2/3 compliance.
Responsibilities:
Working on the core, distribution and access of the O2 Transport network
Working on the O2 Transport elements – Nokia 7750 and Juniper core, Firewall, Switches, BRAS and additional services kits
Liaising with vendors and service delivery team on new projects, incidents and escalations and Provide technical and design input to the Design team
Liaise with the backhaul and transit service providers for service issues and upgrades
Carry out ongoing analysis of the network resources and work towards optimising the networks performance
Supporting the M&A packet NMC, GNOC and M&A services teams where necessary and resolving key network issues in time
To manage new requirements to be implemented within the operational Network with a proper change management process
Carry out regular service operational review meetings with internal / external services and facilities providers, and developing and managing any required service improvement plans to ensure that agreed SLAs and internal KPIs are met
Responsible for the preparation of regular operational and technical network performance reporting
Skills & experience:
WAN / LAN experience – implementation, rollout, troubleshooting a large scale corporate or service provider network environment
Strong routing and switching background with both Cisco/Alcatel experience preferred
Strong understanding of MPLS, BGP, MPBGP, VLANS, OSPF, TCP/IP, Ethernet
Excellent technical documentation skills
Experience with Linux, Cacti, HP Openview, other monitoring tools
Working knowledge of DNS, DHCP, RADIUS, L2TP and PPP services
Cisco CCNP certification
Juniper JNCIS certification
Alcatel certification would be a plus
Fortinet firewall, Switch (Cisco Catalyst) and Application Switch (Cisco CSS) and F5 experience
Additional Information:
Grade: PTG
We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.
We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.
We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working. Like to know more, feel free to raise it.
Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.
If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.