Full time - Regular
Type of Hire
Experienced (relevant combo of work and education)
Bachelor of Computer Engineering - Computer and Information Science
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The Gateway Support team provides support for multiple payment gateways, which are critical eCommerce payment processing platforms. The team which are based in Cambridge and Indore, India work closely together to identify and resolve production issues and essential production maintenance tasks.
What you will be doing
You will be troubleshooting and investigating 24 x 7 production system issues where stability, reputation management and security are critical to the business’ ongoing success. You will be involved in coordination and implementation of essential production maintenance tasks and proactively identify improvements and enhancements to working practices.
You will be responsible for providing support for both the High Capacity Gateway (HCG) and the Worldwide Payment Gateway (WPG)
You will operate according to the defined and deployed global operating model, maximising consistency across the wider global group
You will work as part of a team to seek resolution of production incidents
You will be working alongside the business stakeholders and helping to build a positive profile of the team that fully supports the FIS values
You will provide development solutions to introduce application enhancements
What you bring:
A flexible approach is necessary for the role as determined by production issues
Facilitates continuous improvement and innovation
Proactive approach to all areas of work
Relational databases including experience of database design - preferably SQL or Oracle
Understanding of Software Development Lifecycle
Track record in delivering work to schedule and specification
Added bonus if you have:
Eager to lean and improve skillset
Experience of card processing security
Experience of Internet applications and/or the finance industry
Experience with web services, preferably Microsoft IIS or Apache/Tomcat
ITIL Service Management process
What we offer you
A competitive salary and benefits
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
Great work spaces with dedicated and motivated colleagues
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.