What you will do
The Field Line Manager will support the Operations Manager to align and deliver out strategic objectives for our service growth plan. You will lead and drive our key initiatives within the service teams and influence individual performance by greater management focus. The objectives of the role will be to enhance business performance by benchmarking technician’s performance and driving results through set key goals and objectives. You will participate in a forum for sharing business improvement and implementing best working practises within the UK operation.
The Field Line Manager will take personal responsibility for leading service delivery, quality and health and safety by acting as a role model to meet and exceed customer expectations. You will also support the Operations Managers focus on optimisation scheduling and cost management while in addition effectively managing customer relationships across a variety of companies and organisations.
How you will do it
To drive efficiencies and productivity of service technicians.
To focus and drive deficiencies, materials and product sales.
To lead and drive a first class customer service experience.
To ensure all engineers conform to QEHS regulations and ensure adequate training is provided as and when needed to meet the businesses requirement for a zero harm workplace.
Responsible for all RAMS, PPE, Tool box talks, van audits and accident investigations.
Responsible for the continuous improvement of the engineer’s performance, training and development.
Management of the engineers call out rota and planned maintenance scheduling.
Responsible for internal technical audits.
Responsible for technical support/training for engineers and coaching of new apprentices.
What we look for
Experience of working within a service focused business
Technical knowledge of service solutions/how to manage complex customer accounts
How to create and build effective working relationships
Preferred experience of leading teams, coaching and developing staff.
Preferred previous experience of working within the fire protection industry.
Technical experience and knowledge of fire legislation and standards within the relevant field.
Excellent understanding of industries we are protecting